Arby's — Restaurant in Galesburg

This was by far the worst Arbys experience ever. Actually, I've never faced such a rude person at a drive thru EVER! I can't believe this is acceptable. I provided alot of details in the Arbys survey link I received. 12/31

In summary, the fries and mozzarella sticks were cold. And, the drive thru lady (older white woman) was very rude. I asked for the amount of horsey sauce I put into the app (it caps you at a certain amount) and that was not the amount I received in the bag. She told me I "had enough" and didnt want to give me the amount I'd put in the the app order. She then had an even worse attitude and grabbed a handful using both hands and practically threw it at me. If someone could see the look on her face and attitude she had, you'd see my frustration & disbelief. Pull the camera tape and check it out! Side note, I said I'd even pay, I just wanted enough so we could all enjoy our meal!

No one in the car could believe how bad the customer service was or how the lady acted. We left in disbelief and I used this a learning for my child! For a small town, certainly found...

TERRIBLE AND AWFUL SERVICE WORST EXPERIENCE EVER from the night manager himself. MAJOR waste of our time and money!!!!!!!!! He screwed up the first attempt at our order giving us the wrong food, plus not giving us items we ordered and we had to request our drinks before we left the drive thru and they weren't the size we ordered, then we had to turn around and go back in the restaurant and watch the same manager throw away the whole order, just to screw it up all over again. We didn't request another chance, because it was obvious that cook was shaking and twitching. When we got home we found it was even worse of a screw up on attempt #2. Fries we wrong sizes, the Mac and cheese bites were fried to a crisp and the curly fries were very under cooked and cold in the middle and the meat on the beef and cheddar was...

Went in today with my Fiancé and son, his first time having arbys, and these guys made it such a great experience. It was a little busy but they got our orders out swiftly and we're overall extremely friendly and helpful. They made sure to check on us at our table to see if everything was to our liking which was a shock to me cause any fast food place that I usually go too hides from the register and barely interacts with customers, but not here! Guy working the register was very nice and could hold good conversation. I will ring that bell every time I come here!...