O'Charley's Restaurant & Bar — Restaurant in Gallatin

Honestly if I could rate a 0 I would. We went here with my mum and dad for their 31st anniversary. We told the hostess and waitress both that it was their anniversary dinner with the family and it was a special night. It was me, my 3 year old son, my sister and her 3 y/o daughter, my brother, and my mum and dad. We got there a few min after 8, and while it wasn't too busy, we waited to be seated. The hostess came and grabbed our drink orders and got my dads order for wine along with his ID. She asked us for appetisers and we ordered 2 soups and chicken tenders. 10 min later another waitress comes over and retakes my dads wine order and his ID and our appetisers. We finally get drinks and bread and our appetisers after waiting for quite some time already. We order our food, and find out that several items on the menu are "out of stock." Ok. No worries, we'll try something else. We finally all get our orders in and wait patiently. 50 min pass and it is now 9:15pn and still no food. Our waitress, who was clearly trying her best, came a few times to see if we needed refills and assured our food would be right out. The restaurant was almost empty with few guests left now. My mum and dad got so fed up, the toddlers were cranky as it was now past their bedtimes, and we were all about to get up and go. FINALLY over an hour later at 9:29 just seconds before walking out, our order arrives. Our food wasn't very warm and just seemed tossed carelessly onto our plates. My dad was the only one who hadn't received his food and the waitress said she's be right back with it. Now note my dad is diabetic and needed to actually eat some real food soon. Almost 10 min later the waitress returns and says they forgot to drop his salmon on the grille and they were now having the cook fix it up for him. At this point my mum and dad and all of us are frustrated beyond belief. My dad tells the waitress that this is the worst service and that they have just ruined their evening and that he was thoroughly upset and annoyed. He told the waitress it wasn't her fault and apologised for making her upset, but that waiting for food for 50 min and to then be told they forgot his order was just unacceptable. He asked to speak to the manager. About 15 min later the manager comes and drops the plate in front of my dad and says to keep our 20% coupon she will just take 25% off instead. My dad notices they forgot one of his sides - his baked potato - and politely says "sorry, but I had a baked potato with my salmon." The manager retorted back "were all out of baked potatoes. Sorry" to which my dad had finally just had enough and said forget it. The service and everything about to night was absolutely horrible and atrocious and my evening celebration with my wife has just been ruined. He offered to pay for the wine and nothing else, because besides the wine, everything else just sucked.

I do not recommend this O'charleys to anyone. Horrible horrible experience and I'm upset that this was how my parents had to spend their 31st anniversary. Not...

The Pie Rebellion: A Family Saga at O'Charley's

On a warm Wednesday evening in August, the family gathered with one mission: free pie. It was Uncle Aubry’s birthday, and tradition dictated only one place could do such an occasion justice… O’Charley’s, the sacred temple of bottomless rolls and, more importantly, Free Pie Wednesday. We piled into the restaurant with bellies empty and hearts full of anticipation. Gram wore her best elastic pants, roomy in the midsection, strategically chosen. But as we settled into the booth, ordering our Dr. Pepper and lemon waters, disaster struck. Waitress Sue, gentle and soft-spoken, delivered the blow like a dagger through the heart, 
"I'm so sorry, y'all… but Free Pie Wednesday ended last month." The table went silent. Knives hovered mid-air. A napkin hit the floor and nobody moved to pick it up. Gram gasped audibly. "Ended?!" she cried, her voice rising like thunder from a southern storm. "What do you mean it ended? I came here for that ooey gooey caramel pie with a scoop of ice cream bigger than my grandson's head!" Poor Sue. Her eyes darted toward the kitchen as if calculating the steps to escape. We pleaded. We negotiated. We reminisced about pies past. Gram brought up the glory days, the flaky crusts, the buttery caramel, the whipped cream peaks that defied gravity. But Sue could only apologize, again and again, her voice shaking like a leaf in a hurricane. And then… he appeared. The manager. He came to “check on our meal,” but really, he came face-to-face with the matriarch of this pie-seeking clan. Gram wasted no time. She laid it all out how we had drove far and wide, as far as Kentucky, how this nation was built on promises, and one of those promises was Free Pie Wednesday. He looked around the table. At the sunken shoulders. The pie-less plates. The birthday boy, bravely trying to smile through the betrayal. And then he spoke. "I’ll take care of it." Gasps. A hush. A glimmer of hope. Meanwhile, in a flash of collective genius (and a bit of desperation), we all pulled out our phones and joined the O’Club. If fate wouldn't give us free pie, the loyalty program would. Then, like a miracle from the dessert gods, the pies arrived. Ooey gooey caramel perfection, glistening under the soft lighting like treasure reclaimed. We dove in. We devoured. And with each bite, the betrayal of canceled pie Wednesdays faded into the background. We ended the night with bellies full of good ol’ American O’Charley’s, laughter echoing off the booth walls, and sticky spoons clinking against empty plates. Free Pie Wednesday may be gone, but on this night, we brought it back. Long live Gram.
Long live the loophole.
And long...

We went in on New Year’s Day during the evening and it was not busy at all. We actually drove to this location from a different OCharleys which was dirty and smelled like sewage. We really wanted some potato soup and a slice of pie since it was free pie Wednesday. The hostess was very personable and welcoming. We were promptly greeted by our waiter and drink orders were taken and brought out quickly with fresh bread. The visit started off so well! Once we had our drinks and bread, we rarely saw our server again. My soup was brought out, which it seemed off… it was bright yellow and thick, almost congealed, but was warm and my son liked it so we kept it and didn’t say anything. After I was done with the soup we sat for quite a while waiting on the rest of our food… it was probably 20-30 minutes. During that time our drinks were empty and my son wanted another roll. We waited and waited but never saw our server, or anyone else for that matter. We were in the section alone with no other tables filled. We kept waiting and waiting. I finally saw the hostess walk by and called her over to see if she could grab our waiter for us so we could get drink refills. Our waiter I guess saw me talking to someone and shouted… quite sarcastically… from the across the room over us talking “Hi, I am also bartending tonight” as he walked over quickly. He did quickly refill our drinks but also seemed annoyed that he had to leave the bar to help us. Another server brought out our food which was all hot and fresh… the best part of the night! Once done, our server appeared with our bill. My husband had to ask about a slice of pie and ordered the caramel pie… what we had been craving and why we came to OCharleys… our waiter came out and told us they were out of caramel pie! Bummer and instant disappointment. He offered another selection and my husband chose the chocolate. It was brought out and was frozen solid. It tasted freezer burnt and was so cold it was not enjoyable. He took two bites and couldn’t even finish it… overall disappointing visit with poor service. Only positive was the food was...