Lucky Lounge — Restaurant in Galveston

I never leave reviews for negative customer service however, in this case I feel it is very necessary!! I am here visiting from out of state and stopped into this bar on Thursday night (8/16) and had wonderful experience. The bartender and my overall experience was AMAZING!! I returned on Friday night 10/17/25, (the bartender this evening was a different gentleman than the night before, not a problem.) My friend, who is a local, asked a favor of the bartender, to place her next beer on ice, he immediately went into defense to “how cold their coolers were and putting a beer on ice would not do anything more than what their 50deg freezers do”. No worries, she was ok with that and moved on. We continued to have a couple beers, the 3rd time I went up to the bar I was given a cold shoulder and not recognize by Mr. bartender as he had greeted a party of new patrons that came up to the bar after me and another gentleman who had formed a line behind me. This was not a problem until that group had three more people join that group, that he now had served, he continued to wait on them, so when I nicely said hey bud, Mr. Bartender immediately shut me down with his hand up towards me and shushed me. I’ve been in customer service all my life and I completely understand there are mistakes and misunderstandings, however, if you shush a...

So when you don’t tip what the bartender likes she just reprints a duplicate receipt then writes in her own tip of 80% of your bill. We reached out to Lucky Lounge and they have one heck of a story to spin, I guess hoping we would wash this under the rug. Tourist. They don’t know any better. Wrong! Unfortunately for them they took the wrong tourists money. I will not allow them to continue to take advantage of others. I’m not sure how many people this has happened to but Lucky Lounge needs to step it up and punish the thieves working for them. This is credit card fraud. Instead of spinning stories and making excuses you need to make this right. Victoria needs to be fired. How many people has she scammed before this? Stealing is wrong. What happened to making an honest living these days? $61.69 with a $50.00 tip. I'm not Rockefeller!...

New location opened in 22'. New space has the same color scheme but now offers expensive views directly out to the Gulf, a large patio out back and plenty of bar rail or tall top seating. I highly recommend you visit for a cool drink and good company. Update The owners and manager have worked diligently to continue to improve this spot. They have recently refined the previously undecorated patio space to include sails for shade, patio games and beautiful chair and tables sets. In addition they now have food truck that offers food! This place just keeps...