Waffle House — Restaurant in Galveston

I am not one to write a review but had to following tonight's service. Being a manager of customer service employees I would either retrain or fire my waitress. We walked in and a few booths were available but needed to be bused all in the same section. Having a 3 year old we waited on a booth. Our waitress had previously stated we could sit at the high top counter and after we declined she slowly cleaned the booths. The first booth she set for two and then our booth for 3. The 2 other employees were hustling and on point and the cook was well organized. When we finally were seated and our drink order was given my wife looked at me and said this isn't going to be good. I said give her the benefit of doubt, but my wife decided to move to the short counter in the other section. I placed my order for the two of us in the booth. Had to repeat my order twice which you would think an Allstar plate would not be hard to comprehend. My wife had great service from Thomas and she ordered after I did. Our order somehow didn't get placed with the cook but my wife's did. Finally after a while one waffle arrived for my daughter. A few minutes later her scrambled eggs arrived. I had enough time to cut up her waffle and watch her eat some before my plate arrived with no waffle. I also had to ask for a fork since my daughter was using mine. Letting it slide, I gave it a few minutes before I asked for my waffle to a blank look of inconvenience. After a delay I asked for my waffle again only to get one barely cooked and soft and spongy. When I went to pay the bill I asked the waitress who didn't have a name tag who I assumed was Bliss, based upon her name on the ticket if she was a new hire. She said no, and I said maybe waiting was not her best skill set. Her reply was "Everyone has their opinion". With that response I advised I don't think she deserved a tip since I had to ask for my food twice. My ticket was order # was 3485. "Bliss" anything but bliss needs a refresher on positive attitude and...

On vacation from MN- always looking for a WH while south of the IA/MN boarder, this time with fam in tow. This one seemed, rustic. Given the “clientele” of local persons w/o a home was out and about at 8a, it is not a surprise that it has its original features rather than an upgrade, much like some other WH that we have visited throughout other non MN states. Not sure if this is b/c Galv is a city that might be wiped off the map by a hurricane much like the 1900 and WH investors feel rehabbing this location isn’t worth spit or if we vacationed in a dump city by a wide body of water in hopes of a family sunburn and seafood prospects. The services was accommodating, pleasant. Seemed, laid back and friendly. Seating isn’t what I remember but then again my family of 5 is too many asses to seat on this earth to begin with. Food is as I remember, comforting and great for a hangover, which sadly(?), I did not have. My only other gripe was when one of my 4.5 yo child had to visit the restroom, in which I thankfully accompanied them to, b/c damn, that closet was nas to the knee. Function with the seat was wonky at best as well. Glad my mission w/youngest was to number one, had to choose carefully placed digits or flip flop to lift the lid as I was w/o a rubber glove b/c I’m sure the bubonic plague of 1920 was festering on this poorly maintained porcelain chair. I used the latter with deep hopes that my post toddler doesn’t suddenly get curious to touch or god forbid place their tongue on something within its walls. Moments later after tipping out host accordingly for their thoughtful and kind service, we made it to the marts of wal to gather food for our stay, the magic of WH food conflicted (or aided) the day pervious food in my stomach in which I was forced to ‘explore’ another much less questionable restroom....

This is the most gross restaurant I think we have ever eaten at. The uncleanliness was astonishing. When walking in you are greeted by a trash can full of leftovers from bussing tables that sets open next to where you wait for a table. There was dropped food EVERYWHERE! The number of flies in this place was akin to a biblical plague. From our vantage point next to the cooking line I could easily see loads of old food under the coolers and cooktops that did not appear to ever get cleaned. I’m certain the flies are not coming from outside but hatching out from maggets living inside. The entire time we were there we did not see a manager on duty. I asked for the manager and the staff appeared nervous and were asking if a manager was there. Someone went to the back to wake the manager who came out and asked if she could help us. I asked her if this was there normal cleanliness and she did not seem to know what I was concerned with. I pointed to all the food up under the coolers and all over the floor everywhere and she stated they had been busy. I asked about the flies that we literally could not keep off us and she said that someone probably left the door open. She simply apologized and looked at us blankly. I felt like she and I were on two different planes as far as expectations. This place is unsafe. It is not being inspected. There is NO WAY this place could reasonable pass a health inspection. If you visit Galveston Island skip this restaurant and find a well managed restaurant where cleanliness and health is a concern. This place is an absolute pig sty. We are here on July 13, 2022 at 12 noon....