Taco Cabana — Restaurant in Galveston

I rarely take the time to post reviews these days, but an exceptional experience merits recognition. Ms. Mika, shift manager, and her crew, went above and beyond this September 11th, to make my visit a positive one. I was greeted quickly upon entry, and Mika had a smile for me that was genuine and enthusiastic. She took my order, and we laughed and conversed a little as she rang me up. She kindly extended me the military discount, and I thanked her that Taco Cabana was so generous to offer such (20% when customers present a military ID). My order was then swiftly and accurately prepared, and she engaged with me all the while the crew were assembling my (to go) order. The entire crew were professional in servicing not only my order, but those of other patrons as well. It was a busy time, yet that didn't seem to negatively impact either the quality of service, or the demeanor of the staff. Each one was polite and courteous, and they thanked me for my service as we all acknowledged the significance of today being 9/11. As previously stated, I don't often take the time to post a review here, but this was an exceptional visit. I encourage everyone reading this to be kind to one another, and especially to those working hard in food service and other industries during this time. It is not an easy job, and the public can be difficult to deal with. As much as I enjoyed my food, the experience for me mattered even more, and for this, I offer a humble yet sincere...

This was my first time at a Taco Cabana. We're from out of state and we don't have one where we live, so I wanted to see what the hype was about. Not bad for fast food. The cheese on my enchilada was perfectly melted (queso style) and I really loved the carne asada on the street tacos! It reminded me of great taco trucks back home. My husband wasn't impressed with the cheese quesadilla's, but I liked them, especially with the salsa. Overall, really good food if you want to get something quick through the drive-tru!

Speaking of drive-thru, as convenient as it was, this experience was not great. The lady taking my order was all over the place. Not only was she hard to understand, and she struggled to understand me for some reason, she'd say "go ahead," and I told her what I wanted, and then she'd immediately stop me and say "hold on" and there would be a loooooong pause until she'd come back and ask me to repeat what I had said. This happened a few times. I only ordered 4 things, it shouldn't be that difficult! She also messed up several items while reading back my order. I refused to move on until she got it right, which I'm sure aggravated her, because when I got to the window to pay, she was less than friendly.

Maybe she was new and training? I dunno. I didn't see anyone else with her at the window. It was just bad timing for a rather long line of cars behind us too.

Either way, the...

Y'all, no....just...no, just don't. Lots of signage about "hatch green chili month" starting on the front door, along the counter, & on the menu itself. As a fan, heck yeah, I'll have 2 large green hatch chili tacos please! The other option was an order of 3 street tacos. As I'm ordering I'm asked the difference??? Told the cashier 2 of the large tacos, not 3 street tacos, she understood, my fiance ordered the same, so 4 large tacos, all good!

As we're waiting on our tacos we hear cooks asking the same thing as the cashier, which tacos. I hear the cashier explain to the cooks as I did to her & all seemed good. We get our tray to the table & oh boy...see pic. Tortillas were from the fridge, no meat, & a half slice of lime IN THE TACO, like rine & all!

Haven't been to a TC in years & I remember a salsa bar being a great thing to have. This location had the bar but it was completely empty. Maybe they've done a way with it, not sure. Some of the fountain drinks were out of syrup so just spewed out carbonated water. Seating area was cleaner than other restaurants I've visited lol.

Overall, I think company management needs to provide more training to local staff. Clearly they didn't know about the promotion of hatch green chili items that were advertised nor did they know how to make said items. Customer service overall was good, just confusion about a...