Freddy's Frozen Custard & Steakburgers — Restaurant in Garden City

Ran by very unprofessional, rude, unmentored individuals. Went through the drive-through yesterday with the intention of ordering food for myself and spouse. Freddy’s was not busy at this time. The girl began taking our order through the speaker but then walked away for several minutes, leaving us sitting in line. When she returned to the speaker, she made us order all over again. She proceeded to leave the speaker again, leaving us sitting there again. We ended up pulling forward and had to order at the window all over again where she rudely said “I CAN’T HEAR YOU.” When we finally got our order placed, she gave us the wrong change. Surprise surprise, we did not receive our full order after this twenty minute debacle and had no chance to let them know as they slammed the window door...

It really makes me sad to see how much they have let this place dilapidate over the years. Neon signs with bulbs out, hall lights that flicker like a horror movie, hard water stains on the soda machine, broken tiles protruding waiting to trip someone, the booths are worn and ripped. The condiment caddies haven't been cleaned in years. You can tell because they were empty. All of the trash bins were full and it was barely busy. They pay so little attention to the details anymore the clock hadn't even been changed from daylight savings. The poor employees no longer seem to have any fun in their job. They barely go through the motions, no longer confirming condiments, no above and beyond. It's just very dismle from what it...

Man, the quality of this place has really dropped over the last few years. When they first opened they were one of my favorite places to eat. Now it's just... so bad. My food is almost ALWAYS cold. My order NEVER comes out right, and the few times I've gone up and bothered asking the workers about fixing it (I'm never rude about it, I work retail so I get it, and I try to be as nice as possible but) I always get like... crazy bad attitudes and rolled eyes like they couldn't be bothered. I had to stop ordering their chicken sandwiches bcs I don't know whats up with them, if they're expired or what, but they just TASTE rotten half the time, and the other half it's like trying to bite...