Papa Johns Pizza — Restaurant in Geneva Township

For a long time, I stayed away from Papa John's, and that was because I became very sick after eating their pizza when I was much younger. Since that time, I had seen the recent ads for the Parmesan Garlic crust pizza, so tonight I decided to order one for pickup.

I arrived to pick up my order and I told them why I was there and what I'd ordered. They're getting at least 3 stars because they were HONEST, when they COULD have just said "yeah this is it..." and I wouldn't have known until I got back home (if at all, because I'd never tried that crust before, as it's new) that they'd made me the wrong one. Also, they offered me to take the pizza that was wrong, for free if I'd wait for them to re-make it correctly, so there was at least that to make up for my additional 10+ minute delay/wait.

That being said, while I don't think I'll be sick from the pizza this time like I was when I was younger (as I mentioned above), I now remember why I avoided the chain for so many years, which is that the pizza is not good. That's nothing against the employees, either. They're trained to make the pizza a certain way, and from what I remember, I believe the taste is consistent with what it's SUPPOSED to taste like, but the ingredients and formula for the dough and crust just isn't very good in my opinion.

Thanks to the staff for being honest. Sorry I couldn't give you a better review, but if you work there and you read this, I think you can understand, and hopefully appreciate getting 3 stars when I'm sure "Karen" would have given a 1-star review. (It's a meme, in case anyone doesn't get...

Literally the most frustrating and belittling experience I've ever had in my life regarding a pizza delivery order. After my order arrived incorrectly (it happens, we are all human) I contacted the Batavia location to explain the issue. Before I could even finish explaining I was disconnected (that happens too). I called back, started explaining that my order was incorrect, and was hung up on again. OK, so must be a phone issue on my end or Papa John's Batavia so I called from a different phone and I was on the line until I started explaining that my order was incorrect and was hung up on. Called back and selected the option for customer service and heard an unfamiliar voice. I asked if the person on the other end was from the Batavia location and she answered yes. When I explained the issue she offered to transfer me to Batavia? So I assume I called a national line although she claimed she was from the local store. Extremely frustrated at this point I called Papa John's Batavia over 10 times from 3 different phones and was hung up on every single time. At this point I assume that they recognized the caller ID from the three numbers I was calling from as they answered and hung up promptly. Nothing points to this being a phone issue IMO. All that being said I don't blame the entire chain for the acts of those that work locally but I will NEVER order form Papa John's again. It was honestly the worst experience I've had ordering food in my entire life and as someone that has owned a small business I would find this occurrence completely...

I’m so disgusted with Papa John’s!!! They just lost another customer because I will never order from them again! Last week I placed a delivery order and never got my food delivered. The next day nooo empathy for what happened, the team member that answered the phone just said that they were looking into the situation and he was busy with other orders and had to go!!! Are you serious!?! Then I get a call from Kelly the district manager and she tells me to make things right she is going to give me a refund for the order I never got and 50% of my next order. I let a couple days go by and decide to give them another chance and now this time they tell me there is not a note from Kelly and the system wouldn’t allow them to give me 50% of my order!!!! The cherry on top was that the whole time the team member Lauren is making me feel like I’m cheating THEM by trying to get free food! I’m done! What happened to...