Bruster's Real Ice Cream — Restaurant in Georgia

If i could rate a "0" I would. Anyway we decided to patronize Brusters on a hot, beautiful day to get icecream. We pull up to the drive thru to order. I asked the cashier what options they had to offer that were smaller than your typical cone, as I have 2 small children who normally can't finish a typical cone before it melts. The cashier stated they had a baby cone but the baby cone was not available at the drive thru. Ok. I pulled into a parking spot and walked to the window. The cashier writes down my order with no problem. A second cashier comes up for no reason and all of a sudden they have this hidden policy that your kids have to be at the window with you. Total bull! I understand why this so called policy was put in place because you have dishonest ppl in the world who use their children to get free stuff. However, if that was the policy, the 1st cashier would have mentioned it. Secondly, the policy is counterproductive because if a company is so concerned about ppl getting free cones that don't have children, wouldn't it be easier to see if a person actually had kids through the drive thru? Third, the drive thru cashier also failed to mention this so called policy over the speaker. Clearly the cashier is the one that gets the opportunity to really see if a person has children right? As oppose to guessing which child belongs to which parent in the parking lot. By the way, this brusters is small but there is alot of traffic. Lots of cars and kids everywhere. Too unsafe for my kids to be running around which is why i left them in the car. Anyway, i asked my husband and children to get out of the car so the cashier could see that i actually had children. After making it known that i had kids, i decided NOT to patronize because of the big deal brusters made about some "hidden policy". My point is; i actually had children, they were actually visible and brusters is too high to be so petty when there are restaurants that sell icecream for $1. Won't be going back to Brusters. Too...

Bruster's Ice Cream (Jonesboro) I hope this review finds you well. I am writing to bring to your attention a recent experience I had at your Bruster's Ice Cream location on Mt Zion. I wanted to express my appreciation for the service provided by one of your employees, Mariana, while also highlighting an area of concern.

During my visit, I observed that Mariana was the only employee working, taking all the orders and preparing them. Despite the busyness of the hour, she handled the situation quite well. Although it took a bit longer than usual to receive my order, I did not mind as I understood the circumstances.

However, I did notice that there were individuals in the back area playing loud and disturbing music. It appeared that they could have assisted Mariana during this demanding time. Mariana herself seemed a bit overwhelmed, as I could see her trying to communicate with the people in the back for assistance, but there was no response.

Despite these challenges, I must commend Mariana for her dedication and hard work. She remained calm, maintained a positive attitude, and did her best to serve all the customers. Her professionalism and commitment to customer satisfaction were truly commendable.

I believe Mariana is an asset to your team and deserves recognition for her exceptional service. I would like to suggest considering a raise or additional support for her, as she demonstrated the ability to handle a demanding workload with grace and professionalism.

Thank you for taking the time to rea this. I hope you will consider my feedback and take appropriate action to address the concerns raised. I look forward to visiting your establishment again and witnessing the positive changes that can help enhance the overall...

They charge for substitutions. Shouldn’t have to pay more for an allergy if you’re not adding anything extra. New employees every visit that don’t know how the pricing goes.

Update: Thanks for taking the time to respond to my review. Since you don't know the allergy, it is best to not speak on things we do not know as an owner and a consumer's best practices. I have had the pleasure to visit this specific location multiple times, I have been accommodated without an up-charge, as I do not add anything extra, hence the word SUBSTITUTION. I simply ask to remove the item, and replace it with an item of equal relevance(i.e.fudge for caramel) and CHARGE. I have also spoken with management who has confirmed that I should NEVER be charged for this said substitution since it is also of equivalence pricing. In short, every customer should not be over-charged for a policy that was abused. Maybe educating your employees on consistency with charges/substitutions/EXTRAS/ADD-ONS would be more ethical in situations like these. I am very well aware of the new world in regard to employment changes and being short-staffed. I would be pleased to provide a plethora of solutions and marketing strategies to improve your business and sales generation AND most importantly NEW HIRE training guidelines and a how-to guide for consistency amongst customer service delivery to loyal, paying customers like myself. =) Also, thanks for the apology. That's all I cared for...