Charleys Cheesesteaks — Restaurant in Georgia

Very piss-poor customer service at this location. I visited today around 11:30 a.m. on March 23rd, 2025 and the young lady working the register acted like she didn't know anything and when I asked her to get confirmation on pricing of items she seemed to have an attitude. Then after my food was ready I noticed that I did not have enough condiments. I went to the register to ask for an additional condiment and the cashier proceeded to go back and forth with me about the fact that I did not ask for an extra condiment. As I told her, it was a moot point. I was just in need of an extra condiment and could pay for it if necessary. Her attitude and all of the back and forth was very frustrating and uncalled for. In addition, I asked for my food to go. When they called my number they gave me my food and tried to hand me a bag. I asked the lady if she could please put my food in the bag and she acted like It was an inconvenience. She left my food sitting on the counter and took her time putting it in the bag. I stood there and patiently waited because I don't have time to play with these fast food workers. Please get people that actually want to work here because the entire staff that was here today acted like they didn't want to be there.

Lastly, I will note that the chicken teriyaki Philly cheese steak I ordered tasted delicious. The fries, however, were undercooked, soft and soggy. I have no desire to return to this location in the near future,...

During my recent visit to Charleys Philly Steaks at Sugarloaf Mills, I attempted to order a combo meal, which is clearly listed as an option on the menu. However, the cashier informed my wife and me that this location does not offer combos and that all items must be rung up separately. This was confusing, considering the menu clearly advertised combo options.

When I asked for clarification, the cashier firmly stated, “this is just how Charleys does it here,” and explained that there was no combo button in their system. I requested to speak with a manager, but another employee told me the manager was out of the country due to a family emergency.

As a result of being told everything had to be purchased individually, we were charged separately for a small Philly and fries, which we originally intended to purchase as a combo (with a drink). Once I realized the total was climbing to around \$32, we decided to remove the drinks from our order.

I find it difficult to believe this is standard practice for Charleys Philly Steaks—especially when combo meals are clearly promoted on the menu. I’m sharing this to request clarity, and to confirm whether this location is following Charleys’ pricing and...

I usually do not rate - however i must agree with some of the customers who have recently visited this establishment. Let me start by saying that the employees MUST AND I REPEAT MUST, understand that speaking Spanish when you mess up someone order is unacceptable. I ordered my food, a young Spanish woman messed up by giving someone else my order. When I was standing there and I notice that people who came after me received their order, I showed them my ticket number. She proceeded by saying I called your number, I told the young woman you did not I was standing here all this time. She proceeded by talking Spanish to her colleagues saying oh that I received my order already. I answered her back in English and told her no i did not receive my order I was standing right here and you all saw me here standing. Do you think I want to stand here all this time. And I told her just because my skin color is black do not think I minute that I did not understand a single word you just said. She and everyone else was shocked including customers who was standing around. They are young people with lack of customer service. They need to be...