Nothing Bundt Cakes — Restaurant in Georgia

Very pathetic service. Ordered a cake on Saturday. Drove down here and made an order specifically requesting that they provide me with a list of ingredients that show the cake was produced in a nut free environment. I show up two days later to pick up my order and ask them for the list requested. I just get a stare. I explain to the lady at the front desk that I specifically requested that list before I placed my order. I wouldn’t have made that order if they couldn’t provide me with this list. I get nothing from the front desk offer and the lady I believe was either the store owner or Manager. I got no apology, no nothing, just an offer to refund. What will I do with your refund an hour before my event. I should have stayed away from this place the moment I got a sense of poor customer service when making my order. I don’t want to infer anything, but I am tempted to think the dismissive behavior from those I encountered is premised on something not reflective of who we are...

Bad customer service experience! The sales associate clearly unfamiliar with the cake decor options. After I explained I wanted a cake decorated for a dinner gift, we looked at options. I chose one. but it had a tag "Thinking of you." However, It was not visible in the book that the sales associate had me pick from. When she brought the decorated cake out & I saw the "thinking of you." I said that's not appropriate, for a dinner gift. She replied, "it was written so small." Her remedy was a white blank card. I needed something because now the cake had a small hole from the "thinking of you" tag. Not very proud of this gift & her lack luster to make it right after her unawareness of product. I...

Went in at 3:00 on a Saturday (they close at 8:00) and they only had one flavor cake in the case of the individual size and one in the bigger size. They did have two other flavors on the small ones in the back, not sure why they couldn’t be bothered to put them in the case. Then I asked for a fork and they didn’t have any. Another customer told me this was the second weekend they came in where they basically had no stock. Four hours from closing seems a little early to be that low on supplies. Given the location in a fairly busy shopping center with multiple restaurants, I assume the after dinner crowd would give them a decent amount of business…too bad they wouldn’t have any cakes...