Chick-fil-A — Restaurant in Stockbridge

*Update 2/29/20

So they tore down the old Dwarf House to the dirt and built a new one oriented differently so there would be more parking lot and better drive thru flow. This new one has been open for months. How is it? Different experience than the old one? I have NO IDEA.

After being open for MONTHS it is still so busy every day, all the time, that I don’t go here. I have eaten here once since the new opening, in the drive thru. The visit doesn’t stick out to me positively or negatively.

The one thing I can speak to about this location since the reopening is that it’s always more busy than I’m willing to brave to eat here. I eat at a lot of CFA’s, frequently with very full parking lots and usually with VERY long drive thru lines but every time I’ve been by here the parking lot is SLAP full and the drive thru line starts at the parking lot entrance.

I am glad they are doing well but they’re doing too well for me to eat there.

{[ Frankly, I'm a little surprised that this location has such glowing reviews. I LOVE Chick-fil-a, Dwarf House, Truett's, etc. I do service work so I drive all over metro Atlanta. I have eaten at dozens of Chick-fil-a's, collectively, hundreds of times. This location, in my home town, is my least favorite location.

It is an "old" location. By that, I simply mean it has been here for a very long time. It has a breakfast buffet which is unusual for any Chick-fil-a / Dwarf House. I just seem to have more bad experiences here than all the other Chick-fil-a's I've ever been to combined.

Half of the staff is VERY good, working their tails off, doing an excellent job. That is the average CFA employee (which is a much higher caliber than any other in this class of restaurant). But the other half are very sub-par which is very unusual for CFA.

More often than not I have a poor experience on the server side (slow, inattentive, poor service). On a regular basis I have issues on the self serve side. It's not unusual for me to have issues in the drive-thru (regular chicken sandwich in a spicy bag/box when I ordered spicy / Diet Coke when I ordered sweet tea type of issues).

It's not a terrible restaurant. Even a bad CFA is better than the average competitor. I'm just so tired of being disappointed at this location. The only time I go here anymore is when I feel extra relaxed or I just NEED some CFA NOW. And I expect to be...

The staff in the front were all super helpful! & I love Chickfila so I'ma little disappointed that we didnt have a good experience here. Unfortunately one of the hostess' for the restaurant section ruined me and my mom's first experience at this particular Chick-fil-A. It was our first time at a dwarf house so we really didnt know how it worked. Not even realizing that there's a restaurant section and self-serve section, after we ordered our food at the counter and we decided my mom will go find a seat while I wait for our drinks. She happened to sit in an open booth which little did we know happened to be apart of the restaurant section. After our food was brought to us and I was walking with our drinks back to the table my mom was sitting at, the hostess (older blonde lady) yelled from her hostess spot making an unnecessary scene in front of the whole section, repeating very loudly that the self-serve section is on the otherside of the restaurant and rudely mocking that that is why there is a sign stating Please Wait to be Seated to other customers as we picked up all our food and items and walked it to the "self-serve" side. Honestly, if we had known and seen it, we wouldn't have sat there & I wish she just kindly came over to us and told us this information instead of announcing loudly to the whole restaurant. A little disappointing for this type of event happening at a Chick-fil-A. Please either let people know that there's separate sections or keep someone at the hostess stand at all times to guide people to these sections kindly so this embarassing event wont happen to...

Usually the best in the business, but sometimes a little faulty on accuracy. If I wait in a drive-thru line for 25 minutes because of how busy it is, I expect that my order will be correct. That did not happen and was a bit frustrating considering how long the wait was. Again, they're the best there is, but my last visit wasn't the greatest showing.

Edit 4/10/24 - removing another star. I have to say, the quality of service at this location has been steadily declining. I'm not sure if it's a failure in hiring standards or what, but the sluggishness of the experience has been getting worse. They are becoming noticeably less efficient, and the time waiting in the drive-thru is borderline unacceptable lately.

Orders are also inaccurate with increasing frequency. I used to not even check the bag when I received my food because I had no reason to; I had full confidence in the earnestness of the staff. That is no longer the case. We check every time because the likelihood of something being wrong has increased tenfold.

Chickfila is the gold standard in the "fast" food industry, but if these trends continue, I'll just have to find a different place to visit for my midweek dinner. The chicken is good, but it's not the chief reason people are loyal to Chickfila, and it won't save them from losing significant business if they continue to slip in quality. Hopefully, they figure out how to move back toward the old guard philosophy and business culture that garnered such loyal customers in the...