IHOP — Restaurant in Georgia

Exceptional Customer Service and Professionalism at Its Finest!

I can't begin to express how grateful and impressed I am with the incredible customer service and professionalism displayed by Yessy (Yeny) at our recent dining experience. Her exceptional skills and quick thinking during a medical emergency alone are deserving of a 5-star review. Yessy's unwavering composure and ability to handle the situation flawlessly left a lasting impact on us.

From the moment we sat down, Yessy proved herself to be an outstanding waitress. Not only did she possess an incredible memory, taking our entire order without the need to write anything down, but she also ensured that each detail was taken care of. She was attentive, friendly, and made us feel welcomed throughout the entire meal.

However, it was during a moment of crisis that Yessy truly shined. When one of our dining friends experienced a medical emergency, Yessy's immediate response was nothing short of remarkable. She remained calm and composed, keeping a level head and taking swift action. Without hesitation, she dialed 911, providing crucial information to the emergency services. Her professionalism and ability to handle the situation with grace and confidence was truly commendable.

Even amidst the chaos, Yessy did not neglect our dining experience. She ensured that our food was prepared exactly as we had ordered and promptly packaged it to go, allowing us to focus on the situation at hand while still enjoying our meal later. Her attention to detail and ability to multitask were truly remarkable.

Yessy's actions throughout the entire ordeal is what sets her apart and makes this review a resounding 5-star rating. Her unwavering commitment to her customers' well-being and her ability to handle a crisis with poise and professionalism left an indelible impression on us. Her caring nature and quick thinking turned what could have been a disastrous situation into a manageable one.

In addition to Yessy's exceptional service, the food at the restaurant was delicious and exactly what we had ordered. The combination of a memorable dining experience and Yessy's incredible actions is what elevates this review to the highest rating. We are forever grateful to Yessy for her outstanding service and her role in ensuring the safety and well-being of our friend.

If you're looking for a dining experience that goes above and beyond, look no further than Yessy at this establishment. Her exceptional customer service, professionalism, and ability to handle unexpected situations with grace make her an invaluable asset to the team. Our experience with Yessy alone has solidified our loyalty to this restaurant, and we highly recommend it to anyone seeking an outstanding...

On April 5, 2024, I entered this establishment at 6:15PM (yes, PM). I was seated in the dining area at 6:17 pm and I was the ONLY one sitting, yes, I was the only customer dining in. The server took my order at 6:20. At 6:30 I still haven't received my food. She brought my food out around 6:37 as soon as she placed the food on the table I immediately felt the pancakes and said these are cold, I touched the eggs and hash browns and they were also cool; I asked, how is it my food is cool, not warm and I am the only one in here, no answer, she asked if I wanted them the remake it, I stated no and politely left. Ten minutes later, I called the store and asked for a manager, I was placed on hold for a few minutes. Someone picks up the phone and says "hello" I asked her for her name, and she stated Rayna, I asked her what her position was she stated "Waitress" so I told her I asked for a manager, Rayna stated no one was there and that a manager will be in around 10:30 pm I asked for corporates number, she placed me on hold, came back to the phone and gave me (470) 406-8378 I thanked her and hung up. I immediately called the corporate number she gave me, and a gentlemen answered the phone "Hello" I asked who I was speaking with, he stated, Angel, I told him this number was given to me by Rayna when I asked for corporates number, I asked him was this corporate, he said this is IHOP. I told him I didn't feel that this was corporate, so I thanked him and hung up. I did google corporates number. This type of behavior, incompetency and dishonesty is unacceptable and should be addressed immediately. If a customer calls and ask for a number, either direct them to google or just say you don't have it and NOT give another person or employee cell number for them to pretend to be someone in the corporate office.

I did call the store back around 10:24pm and asked for a manger. I spoke with Jermaine W., I asked was he a manager he said yes, I asked if there is not usually a manager at the store during the hours of noon and 6pm, he stated one leaves around 2pm. I asked him why my food was brought to my table cool, and I was the only one in the dining area, he stated "I have no idea" I thanked him for his response and told him I will be calling corporate with rest of...

My family and I decided to go out for a nice dinner last night, as my mother is moving to another state today. We arrived at IHOP around 8:15. 5 kids 4 adults, the waitress took our drink orders and said she would be right back, fast forward another 20 or so minutes pass by and then she comes back to ask if we were ready to order. We ordered the kids food at that time and reordered our drinks as we had still not received them. Another 15 or so minutes later another server came to our table with our drinks, and again took the whole parties order (including the kids again) and said she would be our server. We waited patiently for our food, we understand 9 people is a lot to cook for. A little while later we asked for refills and after about 15 minutes 2 people from our party gathered our cups and took them to the waitress station and got us refills. Our new waitress comes out and informs us that she wanted to make us aware (before she entered our food order) that the cooks were not used to this amount of service they were "weaker shift cooks" and it could take up to ANOTHER hour for our food to arrive. At this time we had been in the restaurant around 2 hours. Fortunately, our food started coming out one by one, starting with 3 of the kids' food orders, 10 minutes later the other 2 kids, and half of another orders pancakes, then an omelet. 10 minutes later, all food was out except mine and all 5 kids were completely finished with there food, now ready to go and getting restless and tired. When I received my food it was cold and was missing half of it I was informed they were out of corn (I didn't order corn but mashed potatoes and red potatoes), so I asked our waitress to take it, we received our check at 10:45, waited until almost 11:00 before we could pay. This was by far the absolute worst dining experience I have ever had. I sadly had a sandwich at home for dinner last night. The staff was rude (Aside from the manager, as she had just came in) and obviously, undertrained, the store had many dirty tables, and sadly there were only 3 or so more parties in the restaurant it was all around unacceptable and very...