McDonald's — Restaurant in Gilroy

This newly remodeled McDonalds needs new staff, Fast Food is far from fast at this location my McDonalds app order was placed at 7:34PM (no special requests) choose the option to pick up myself versus curbside or drive thru since the drive thru had and extremely long line and I wanted to wash my hands, restrooms were dirty and lacking in hygiene supplies (no soap available) health code violation, I come out waiting for my order standing next to the line of people waiting the we’re complaining of their orders my number appeared on the screen as if my order was ready, yet no employee to be seen, my number drops off and I get a thank you notification on my phone I still don’t have my order, the young female employee I waved down said my order is not ready yet and walked away, another customer walks into the restaurant with two items a Quarter Pounder and Chicken Nuggets, the female employee approaches the counter as the customer is complaining that the chicken nuggets not cooked all the way, and the Quarter Pounder was not even hot, she rudely takes the stuff and asked what do you want like she’s bothered, customer asked to see the manager she rolls her eyes and walks away the male manager didn’t even apologize or acknowledge customers you couldn’t even tell he was management as he just had a black hoodie with no name tag, customer said the items she ordered were more expensive than the items given, at this point I still don’t have my food, after he finished with her I said I still don’t have my food the two shakes we ordered with our meals had sat on the counter for so long they melted, both shamrock shakes yet only one tasted like it had a hint of mint, when my girlfriend brought up the fact they were both melted he ignored her and said he will go check on our food he never came back our food finally arrives at 7:52 PM we had to ask if it was ours since she didn’t even say anything, our food was less than stellar to say the least fries were cold without salt, chicken nuggets dripping in oil, Big Mac was just thrown together in disarray and tasted just as bad as it looked, other items weren’t any better, Coke syrup was extremely low, garbage was over flowing and floors were dirty, no one on the counter to help so it’s either app or self service with did not have the items I ordered available on self serve kiosk. This location is lacking in not just friendly but actual customer service, manager leads by example his example was clear he did not care and didn’t expect any better from his employees. If I could give negative stars I would. For the time and money I spent I could of gone to In-and-Out received better service for a...

Have you ever enjoyed a shake made with mint ice cream? This is not like that. Have you ever liked a McDonald's chocolate milkshake or mcflurry? This is not like that. Have you ever drunk mint scented floor cleaner? It's a bit like that!

The shamrock shake is a radioactive tower of disappointment. At this point, I'm getting used to fast food joints presenting me with drinks layered like a children's experiment to demonstrate fluid density. So I know that a good minute of beating it helplessly with a straw can distribute the color and flavor throughout the column of vanilla mediocrity. I've done it many times.

I am so very glad I hesitated before mixing this green gradient, because the untouched ice cream at the top was actually edible. Below the surface of mundane mush, there lurked a layer of ice cream barely emulsified with what could only be concentrated deodorant meant for the incredible hulk. The heavy syrup at the bottom looks and tastes like pure food coloring. Whatever artificial flavor they stole from the periodic table could stand to take some notes from toothpaste; at least then it would be worth putting in your mouth.

I tried to get as much unmixed vanilla as I could, thinking it would be worth one of the many dollars I sank into this shake out of curiosity. But like a cat, my tastebuds were left in a state somewhere between Trapped in an Evil Science Experiment and Dead. In a moment of obliviousness, I accidently dipped my straw into the depths and drew into my mouth the concentrated power of a bubbling green acid pit. I have been reborn into a crazed, horrifying simulacrum of my former self, feeling more mineral than man.

Having survived the shamrock shame, I vow to trust when my eyes tell me I'm in for a disaster. There is no reason to order one, let alone finish it. I should have listened when the irradiated green appeared instead of the pastel aquamarine on the poster. I should have known I was in for a ride of chemical dyes, but i pressed on. Let this be a testament to all those curious: turn back, turn back. You can get the same effect by chugging propane.

The only thing this shake is flavored is "green," as now are my teeth. Maybe my scorned lover Minty Fresh Toothpaste will take me back. I fear I am forever changed by this experience. Both by what it was, and by what it wasn't.

It...

This morning in the drive-thur 08/14/22, @1010, As my Wife was ordering and wasn’t done completing Our order when the young Asian Man cut Us off and turned off the mic because We we’re trying to call Him Back so We can complete Our order which didn’t happen and We wanted to get a Large Dr Pepper which that didn’t happen either! The young Asian man said the Dr Pepper was not working but he didn’t offer any other drinks that might be available either. Then We finally get the the pick up window and asked the young lady that we were trying to get a Dr Pepper drink but she cannot understand what we’re saying because she kept saying oh I gave you ice tea and we replied no we wanted Dr Pepper also but obviously it wasn’t working and then I ask her is there’s another drink that we can get and she kept on being confused on we already got a iced tea then finally I chose to ask for the manager and I go ahead you know what this is this is not cool I explained everything had transpired and I go can I at least get a drink, like Large Sprite and this is when I told him I’m not gonna pay the dollar nine that you’re requesting because of all that you just put us through! I told him that I used to be in a McDonald’s employee back in 1980 and I know that the customer is not getting what he needs then we are supposed to accommodate the customer so I explain that to him and he says no that I was wrong and then I ask him for his full name and his name was either Miguel or Manual? And now I’m asking for the corporate phone number and he said “my name and the phone number is on the receipt”which his name was not on the receipt which I can forward that copy of the receipt to corporate office if they want it! there is many other competitive fast food restaurants that We can go to, but We choose McDonald’s! I’m hey grandfather to 16 grandchildren and five adult children and their spouses so we spend a lot of money at McDonald’s and it might cost McDonald’s my whole family from support at McDonald’s anymore just over a dumb drink! “Dr-Pepper” Bad CustomerCare...