UPDATE: I am updating this review due to the outstanding customer service I received from the owner Nicole. This update is a little late but she actually reached out to me right away. She was very sincere and concerned with our experience, and apologized from the beginning. I truly appreciate her acknowledgment, grace, and professionalism. Ultimately, she offered to replace our order so we can give it another try and oh boy are we glad we did. Upon arrival to the store the staff was welcoming, friendly and ready to serve everyone that walked in with a smile. The Bundt cakes were soft, moist, and oh soo yummy. š Iām so glad we gave them another try. They now have faithful customers that highly recommend this establishment. If ever a doubt give them a try and see for yourself.
My first time ordering for a birthday and what a huge disappointment. I ordered 2 dozen assorted bundtinis, and one single Churro seasonal for my daughterās 17 birthday and they were soooo dry it was embarrassing. I called on Friday morning to ask when is the timeframe that I should order. The lady on the phone asked, when is your event, and I said tomorrow late afternoon. She said well you would want to order now. Grant it this was a little over 24 hrs notice, but no where on the website did I see anywhere that stated you have to order by this day for pick up on a certain day. Regardless, I placed the order, my daughter was so excited for these Bundt cakes. Well when I say the ball was dropped the ball was definitely dropped. Not only were they so dry they were coughing and asking for drinks while trying to get them down, but they were on the harder side, lack flavor and taste old/stale. They also gave me 2 dozen of the exact same flavors, when I ordered 2 different dozens. Needless to say teens can be harsh and kinda cruel at times, this was definitely not a pleasant topic for discussion at the party. I couldāve went to the grocery store and got a better tasting cake or cupcakes. This place is overpriced and overrated! Donāt believe the hype! Oh the one star is for the icing š§, although it was hard it,...
Ā Ā Ā Read moreWorst customer service twice. The first time was when I called the store a week prior to picking up my order to change two colors of 10 balloons I ordered and the lady on the phone was not helpful. She acted like I was disturbing her day. She eventually made the changes, but I could tell by the tone in her voice that she was not happy with my phone call. Then the second time was when I called on the day of the pickup to see if I could get a list of the ingredients, because the the event location required a list of ingredients on store brought cakes and the lady who answered the phone acted like she didnāt know what I was talking about, even after I explained the situation. She eventually told me to go online and I should find it there. I feel like for the money I paid, she could have given a little effort and printed the ingredients out and had it ready for pick up. I even asked if she could put a copy of the brochure with my order and she said no, you can get a copy when you come into the store. I explained that my husband would be the one picking up the cake and balloons and could she give him a copy of the brochure. Again she said no and told me to tell my husband to get the brochure when he came. After the conversation I had with the lady on the phone, I was totally stressed and had already made up my mind that I would not be back. Iāll definitely come back to leave a review after a taste the cake. Stay tuned!
UPDATES: The strawberry cream cake was delicious and very moist. On the other hand I was not pleased with the balloons I ordered , but the manager made it right by calling me and offering a discount on my next order. For this reason I will return and give them another chance to make it right. I have changed my rating from one...
Ā Ā Ā Read moreAs a long-time client and loyal customer of Nothing Bundt Cakes, I can confidently say itās one of the best decisions Iāve made for celebrating special moments or simply indulging in a delicious treat! Over the years, Iāve purchased cakes for birthdays, gatherings, and personal indulgence ā and each time, the cakes have been absolutely perfect. Theyāre beautifully crafted, moist, and bursting with flavor, making every occasion feel extra special.
What truly sets Nothing Bundt Cakes apart is their exceptional service and attention to detail. The staff are friendly, professional, and always eager to assist with custom orders or flavor recommendations. Every visit feels welcoming and personalized, and I leave with a stunning, mouthwatering cake every time. If youāre looking for a luxurious, memorable dessert experience, Nothing Bundt Cakes is the go-to. As both a client and a fan, I canāt...
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