The LEGO® Store Glendale Galleria — Local services in Glendale

Went here for the Grogu Build and Keep event. Upon entering the store we see the manager talking to another person, we were going to inquire about where to line up. We overheard the conversation with the man and he told him where to go for the line and a line had formed even earlier. So we all headed over there. Happened to get there a min or so before the man talking to the manager so he was behind us. Now during our wait, the same man complained to TWO employees, saying he came there at 10, was not told about a line, nor was he informed of any tickets those who came at 9am got to jump ahead the line. Again, he stated twice, he was not told about the line, or tickets, and even addressed his conversation with the manager(who he did not know was the manager then) saying the guy made it seem like a massive line was here. Mind you both employees told him theres enough Grogus for where we are in line, so its not an issue. He will get one.

Once the line started moving that man just left the line, walked up and proceeded to complain again, at the tables this was set up at, where we watch the employees assemble a box for him and allow him to take a kit and leave. My fiance then asks the manager why he was allowed to bypass us, when he clearly stated more than once he did not have a ticket. The manager then LIED to her, saying he gave the man a ticket when he was in the store earlier....Funny...as we were there for that entire conversation. He then claimed while the man had a ticket he didnt mind waiting in line but now had to be somewhere so used his ticket....uh...yeah no. So after my fiance returns to tell me this I went up to find out the managers name, I spoke to one employee this man complained to. She confirmed, he did not have a ticket and gave me the managers name. Noren. Thee manager then has the audacity to come to everyone and make a speech on "fairness" for others around.

Did we get our Grogu? Yes. Thats not an issue. The fact that the manager straight lied to us, allowed a man to cut the entire line, and have the audacity to then try to bring up fairness to people? Kick rocks Noren. You could have just said hey this guy was an issue we chose to give him one to get rid of him and we woulda been fine with that answer, its honest. But to outright lie while your own employees confirm said lie? An still beg us for good reviews while we wait in your line. Yea, will not be returning to this location. Would rather wait in line for mega blocks than support that...

I just got back from the worst experience I’ve ever had in a Lego store. There were 3 strikes and we went home empty handed and won’t return. STRIKE1) I know this is COVID times and precautions need to be taken but there were no less than 7x workers in the store and only 8x customers were allowed in. We waited 20 mins to get in and while standing outside far more people are wondering the mall than in stores so seems some kind of balance could be maintained. STRIKE 2) We finally got in and found our purchases quickly and went to check out only to find we couldn’t use the gift card in the store as it was an e-gift card only redeemable on-line: the whole purpose for our visit. STRIKE 3) We buy a LOT of lego and wanted to redeem our 4,500+ VIP points valued at ~$30. The staff could not get the points in the correct system and kept saying we had the points but couldn’t be redeemed? What? So they called customer service while we waited another 10 mins but couldn’t resolve the issue. So we we are OUT. We had over $150 in merchandise and hoped to apply our $40 gift card and VIP points but instead I walked out of the mall and successfully made all of the same purchases on-line and with VIP and gift card applied in less than 5 minutes! Why go to a store and why deal with Lego locations - never again! 3 strikes...

Always enjoy going to the Lego store. Wish they had one of these when I was a kid. It's great to hear from you able to look through and compare the various sets to each other. The best thing about the store is that they usually have one of the larger or more complicated (and expensive) sets fully assembled and they rotate those pretty often so there is generally something new to see everytime. The staff is very helpful and is always willing to help lookup the availability of particular sets if they are not in the store (which tends to happen a lot these days, so make sure to check the website). They recently brought back the box of blocks to play with! My kids love it and could spend all day creating minifigs from all the pieces they have available for you to configure. Looking forward to the new minifig...