Katsin Restaurant and Dining Bar — Restaurant in Glendale

We had 7:15 pm reservations for my mother's birthday. When me and my wife arrived the place was still empty. We were the first to arrive from our party of 7. Our waiter, Greg, was absolutely terrible. He brought over 2 menus and immediately asked us what kind of alcohol we wanted. I informed him that we would be waiting for the rest of our group to arrive before we would be ordering drinks. He immediately got a sour look on his face because we didn't start racking up the bill with alcoholic drinks the second we arrived. He didn't know that my wife is pregnant, which is why she wasn't drinking. When I noticed that he started getting an attitude because we didn't immediately order something, I ordered a beer while we were waiting for the rest of our group to arrive, while my wife just asked for water. (Which he brought an $8 bottle for, not a glass of water).

It was too late in Greg's eyes though! the "damage" was apparently already done. For the rest of the evening, Greg, was INCREDIBLY rude to our entire group, including being rude to my elderly Armenian Mother and Father, Pregnant wife, my sister, and even rude to her 2 children. It was so bad even the children we had in our group noticed, and asked me why the waiter was being incredibly rude to us.

After the rest of our group arrived, Greg did not bother bringing more menus, even when we asked him for more. He said you guys can just share them and walked away. So we were stuck sharing 2 menus among 7 people.

I was trying to be EXTRA nice to Greg for most of the evening, as the host of the party, being polite and thanking Greg with a nice "thanks Aper" every time he brought plates or took them away, trying to salvage the rest of the night, so it would go smoothly. That effort was useless. Not once did he say "you're welcome" or crack a smile or anything. He acted like we insulted his family or something, even though he was the one that insulted mine by being VERY rude to them all.

Even though we ordered 4 appetizers, 7 entrees, and 3 desserts, and multiple drinks/bottles of water and sparkling water, he was a jerk to us the entire night because my pregnant wife didn't order a cocktail the second we sat down.

After the entrees were finished, he even had the audacity to argue with my wife about not wanting to bring a dessert menu, and that we should just order the off menu dessert that includes all the desserts. My wife finally snapped back at him saying, well we don't know what the desserts are, because you don't want to bring us the dessert menu, so why would we order that item without knowing what's included?

Imagine arguing with a pregnant woman, let alone a pregnant woman who wants to see a dessert menu so she can order more food.

At that point my blood was boiling, and I had to choose between confronting Greg directly, which would not have ended well, or going and speaking to Mariam the manager. I chose to speak to Mariam instead, and despite her attempts at making the situation better, the night was already ruined.

Mariam was very kind and comped the desserts for us, but 10 mins of finally being treated nicely by someone employed by Katsin, and having $50 knocked off a $700+ bill, does not make up for 2.5 hours of being treated absolutely rudely by Greg. She offered to change our table but the evening had left such a bitter taste in our mouths that we just wanted to leave. We had already eaten and been treated rudely for long enough.

The worst waiter in the world, Greg, didn't even bother acknowledging my mothers 66th birthday, despite letting them know it was her Birthday when we were seated, AND when we made reservations.

This place has the potential to be a wonderful place, and had we had a waiter that was capable of not being as friendly as a wasp, we would be coming here from now on. The singing and the dancing are very well done, but were all overshadowed by the terrible attitude of our waiter.

I also noticed HOW Katsin has so many positive reviews. The waiter will literally take the customers phone and write the...

We were visiting Los Angeles from the Bay Area and decided to try Katsin for a special night out. Overall, the experience was a mix of highs and lows.

To start, the service was excellent--our server was friendly, attentive, and made us feel welcome. We ordered the appetizer large set, which came with Moutabal Dip, Lobio Dip, Labne Dip, Hummus, Feta Cheese, Pita, Marinated Olives, and Falafel. Most of it was fantastic--well-seasoned and flavorful--but the falafel was disappointingly dry.

For mains, we had the Branzino and Salmon Fillet, and two New York Steaks (ordered medium rare and medium). The branzino was quite good, but the salmon was dry. The steaks were the biggest disappointment--both were cooked well-done despite the requested temperatures, making them tough to cut and chew. At $70 per steak, they simply weren't worth it.

The atmosphere and live show were lovely and fun. It was a bit loud, but it contributed to a vibrant, energetic vibe. The interior decor was clean and stylish, which added to the appeal.

However, the experience ended on a sour note. We used valet parking, and when we went to retrieve our car, we were shocked to find people smoking in the parking garage. It felt out of place and unpleasant, especially for a high-end restaurant and when we had a pregnant woman and toddler with us. Allowing smoking at the entrance and parking garage really undermined the overall experience.

In summary: If you're in LA, Katsin offers a unique ambiance and some great starters, but it falls short on consistency in main dishes and guest comfort outside the dining room. For visitors like us from the Bay Area, it was a night of good moments mixed with clear areas...

Katsin offers a truly immersive dining experience, seamlessly blending culinary delights with captivating ambiance. The live music adds a vibrant touch, creating a dynamic atmosphere that enhances the overall dining experience. The restaurant's attention to lighting and scenic design further elevates the mood, providing a visually appealing backdrop for your meal.

The relaxing patio at Katsin is a standout feature. This outdoor space adds a touch of tranquility to the bustling energy inside, providing options for diners to tailor their experience.

One of Katsin's unique strengths lies in its phenomenal waitstaff, who not only excel in traditional service but also showcase their talents as dancers. This dual role adds a dynamic and entertaining element to the dining experience, making it not just a meal but a performance.

The fusion of exceptional service, live entertainment, and a thoughtfully designed environment make Katsin a standout destination for those seeking more than just a meal. It's a place where every sense is engaged, ensuring a memorable and enjoyable time.

Being among the first to experience Katsin before its grand opening added an extra layer of exclusivity to the already extraordinary dining adventure. This preview allowed us to witness the restaurant's debut, providing a sense of being part of a special moment in its history. As trailblazers, we had the opportunity to savor the innovative menu, enjoy the live performances, and soak in the unique atmosphere before it was unveiled to the broader public. My role as early customer contributes to the restaurant's narrative, making my visit not only a meal but a part of Katsin's...