Pei Wei Asian Kitchen — Restaurant in Glendale

Firstly, to all of our out of town guests visiting the Valley for an event at the Glendale Sports Complex I wish you a hearty welcome! Now if you are looking for a place to eat nearby before your event I say: Please for the love of all things great and small, find someplace else! Even if you love Pei Wei in your home area, this ain't your normal Pei Wei. There are so many better choices within a mile of this disaster. Trust me you can stop reading now and just go somewhere else, but if you must know the details feel free to read on: We decided to give this newly opened place a try since we love Pei Wei. This place is very small so you are pretty much in hearing distance of everyone who works there. We placed our to go order ($40 for 2) and we were given one of those buzzer coaster things. We sat on the bench and quickly noticed that it appeared this whole place was staffed by teenagers and 20 something wanna be teenagers. Nothing against teenagers or wanna be teenagers but these were the types that were obviously here for the socializing and not the actual work part. Lots of laughing and goofing around. You get the picture. After what seemed 15 minutes, one of the girls came over with "our" bag and handed it to us. I thought it was odd that the coaster thing never went off but didn't think too much of it since there were only two other customers in the place. How could you screw this up? Right? We drove home ten minutes and when we sat down to eat ..... completely wrong order. Looked at the receipt and it was somebody else's order. We packed it all up and drove the 10 minutes back to return our food. We told the girl they gave us the wrong order: Me: you gave us the wrong order Girl: yeah we mixed up the numbers, but your order is right here Note it has now been sitting for over 20 minutes. Me: umm no thank you. I would just like a refund. Girl: ok ( no sorry no how can I make it right just ok) Me: don't you guys have a system for checking orders? When I said this the girl just stared at me while the two workers at the cooking station looked at each other and started laughing. None of this is an exaggeration. I felt like I walked into some kind of Pei Wei / Idiocracy mashup. I took my refund and started to walk out. As I exited one of the other customers who was walking out at the same time shook her head and said "don't think this place will be around very long." Goodness I hope not or we are all doomed. I did end the whole thing with a laugh. As we were pulling out I noticed that the General Manager actually had the guts to put his name on the front door. My wife said "that's like putting that you worked as the COO for Enron at the top of...

My wife and I stopped here for the first time today. We waited a minute or so before Jose took our order. We explained that it was our first time here. He was Great' My wife had the Kung Pao Chicken , and I tried the Chicken Lo Mein. We were also looking for something spicy, so he recommended some peppers 🌶 and other items on them menu for us that really made our our experience very nice. What a great host for a small place. He mentioned that he was visiting from another store. These are the kind of people who make a difference in business. They show they care about their customers . Great job. Jose We will be visiting you at your location, as well as this location when we are...

Just wanted to shout out Jessica. I hope the GM sees this. She was greeting every customer with a smile and was very patient with all my questions. She was doing a great job packing up all the to go orders and bussing tables as the only server on the floor. I was surprised it was one of the only places without a tip option but yet the some of the best service I’ve received lately so she is definitely going above and beyond. The guys in the back also cooked the food very well and followed all the extras I asked for. My new favorite Pei...