Bass Pro Shops/Cabela’s Boating Center — Local services in Glendale

I am writing to express my extreme dissatisfaction with my recent experiences at Cabela's in Glendale. On two separate occasions, I spent my time and money on Uber rides to visit your store with the intention of purchasing specific items that were clearly listed as "in stock" on your website at that location.

To my utter disappointment, both times I arrived at the store only to be told that the items were not actually available! This is not only incredibly inconvenient but also a blatant disregard for your customers' time and resources. As a result of your inaccurate online inventory system, I incurred unnecessary expenses on transportation, twice!

To add insult to injury, instead of offering any real assistance or solutions, the only recommendation I received from your staff was to visit Shootersworld. While I appreciate the suggestion, it completely misses the point. I came to Cabela's because your website indicated you had what I needed, and I expect a certain level of reliability from a reputable retailer. This level of irresponsibility and the lack of accurate inventory management is unacceptable and frankly, insulting to your customers. My time and money were wasted due to your store's negligence. I strongly urge you to address these issues immediately to prevent other customers from experiencing the same frustrating and costly ordeal.

My experience(s) was highly disappointing, and I will certainly think twice before considering Cabela's for future...

It used to be great. Now, they have horrible customer service and even worse product selection. Don't bother looking online to see if something is in stock it's not. Oh, also have fun when they try to sell you dirty and damage merchandise as brand new when it has visible wear marks and hand prints and some kind of neon residue on it. But hey, don't worry, they will actively avoid you by running to the back, or it will just be a cluster of them hanging in some far corner away from everyone. Fix your employees and inventory system. I miss when I would come to this store and enjoy being a club member. Also, what was that Club members only night a while ago. That was pathetic. Here are some cheap smores on bottled water. We're gonna Raffalo, cheap sleeping bag a chair and a cooler. Thanks for spending money with us. It looked like the event was set up in 5 minutes. You all need to take a lesson from the bass pro in Mesa. I'd rather spend an extra tank of gas to go there and not even...

We recently purchased a fully customized Ranger 223FC from the Bass Pro Shops in West Glendale, and the experience exceeded expectations in every way. Julie, our sales associate, was outstanding. She demonstrated professionalism, deep product knowledge, and a genuine commitment to customer satisfaction.

Over the course of several visits and many questions, Julie remained attentive and responsive, guiding us toward the perfect configuration for our family…balancing fishing functionality and cruising comfort. The final pickup process was thorough and well-organized, with the team walking us through a complete checklist and ensuring we were fully confident with our new pontoon.

After three years of searching, we now have the ideal boat for our family. We’re grateful for Julie’s support and highly recommend both her and the West Glendale team for anyone in the market...