Domino's Pizza — Restaurant in Glenwood Springs

Generally, I haven’t had a problem here. Usually, it’s great. But I was hung up on by two employees tonight because when I ordered my food (medium pizza and an 8-piece hot wings) I didn’t receive the wings and didn’t realize it until I got home (again, normally have never had an issue so I trusted that my order was correct). The first employee informed me that they were out of bone in wings. I asked why I wasn’t told when I picked up my order and he said “I dunno.” I asked if I could get a refund and he said “I dunno. You’ll have to ask the manager when she gets in.” I asked if she’d call me back and he said “I dunno” then hung up on me.

I called again and explained what happened to the woman who answered the phone (I’m assuming the manager but was never clarified) and she repeated what the first guy said but added that they were substituting wings for boneless wings. I received plain boneless wings so still not close to what I ordered. I asked for a refund for the wings and was told they couldn’t just refund the wings (would refund the whole order and recharge me for just the pizza). I told her that was fine but I guess I struck a nerve somehow because she screamed “FINE I GUESS ILL REFUND THE WHOLE ORDER AND YOU HAVE A GREAT FREAKING NIGHT” Then she hung up on me as well. (She did refund me which I do appreciate)

My only issues originally were that I wasn’t told I was getting a cheaper substitution and I wanted a refund. I’ve never had an issue quite like this before. I don’t know if it was stress induced or what but it was a lot. I really hope the night gets easier for them but yeah. Be...

After 5 orders now I can deffiently say I'm done with dominos while in glenwood. Anything other then pizza is terrible. I've eaten at about a dozen dominos in the last 2 years. This one is the worst. For anything other then pizza. The pizza is standard for dominos. But the bread and everything else is terribly made. If you order a sauce 95% it won't be in your order. We'll I broke down and ordered again. Everything was cold. They seem extremely short staffed so I blame who ever pays they awful wages. Target starts at 16.50 now. Pay people more so you can have a staff. I regret to say I tried it again. Unfortunately I had to get delivery and according to the app my food sat there for 12 minutes and then took another 15 to get delivered. Tasted like it would have been great a half hour ago. Do not get delivery. Just get carry out no matter what. So continuing the review this is the fourth time now the app will not let me order from the app due to almost no drivers. 1 hour wait to even place the order which means it will literally be outside temp when it gets here about 40 degrees. This dominos is trash for 9ne reason PAY YOUR DRIVERS MORE. walmart starts at 18-20 an hour. Just pay them more. You lost 40 bucks tonight due to not paying them more. Get your act together dominos

Did a carry out 2/3 of my hot items sat there for 15 minutes because they just didn't start the third when the other 2 were done. Place got...

I ordered pizza for my sons and I online and upon getting my emailed receipt noticed that the deals that were shown online were not on my receipt. I then called the store and the manager answered. I told her the problem and she agreed that the prices were indeed incorrect. I then asked her how she was going to correct the issue and she told me that “she doesn’t deal with the online orders” and that I’d have to call the corporate office. I asked her how she was not able to help and she said because online isn’t her store. I then explained that the pizza was coming from her store so how was it not her store. She repeated that I’d have to call corporate. Frustrated at this point I asked to cancel the order because I was greatly overcharged. Before I could ask how long it would take to refund the card she slammed down the phone and hung up. I am now on hold for corporate and it’s already been 20 minutes. The money that I had charged is still not refunded and that’s all I had for lunch for my family and I. Now we have no food, no money to go somewhere else, and I’m on hold. Do not use this Dominos, you’re better off buying a frozen pizza at the grocery store that dealing with the...