Subway — Restaurant in Grafton

This place is notorious for not letting you use the coupons that you get in the mail. We brought a coupon for a free 6” sub with the purchase of a foot long. The woman behind the counter told me that they did not accept those coupons but they would honor a buy one foot long get one free. When we got the register, the man told us we could not do the buy one foot long get one free, or the buy one foot long get a free 6”, we would have to use two subway coupons- one for a $6.99 foot long and a $3.99 6”. The man was incredibly rude about the entire situation when it was quite hard for us to follow what we could or could not use. Also, a kid pulled up on a bike the same time my family and I got out of our car. The kid came in, filled up a soda, and ran out. The man tried to get my mom to pay for the soda saying that the kid was our brother because we all happened to be blonde. We had clearly arrived in a vehicle separate to the kid on the bike and had absolutely zero interaction with him. I don’t understand why they would assume that he was with us and therefore we would pay for his stolen drink. The portions are also abysmal. We barely got any toppings and the sandwich looked like two pieces of white bread. My family joked it looked like the TikTok viral flattened subway without any of us needing to fall on it. The radio was blaring so loudly in the restaurant that we could barely hear ourselves think, let alone hear what they were saying behind the counter. It’s disappointing this Subway is so close and convenient but so difficult...

I went in there and the owner working at the register gave me the wrong cookie. I went back up, where she was still working the register, told her of the situation, gave me the correct type of cookie, and then put the one I had just given her BACK IN THE CASE! I told her politely "I think you might want to throw that out..." She simply responded "did you touch it?" As though it mattered, I answered, somewhat in shock by that question, "well, I am pretty sure I did..." So not only is she violating what I am pretty sure is a cardinal health code rule in all fifty states (any food item returned by a customer gets thrown out), but she argues with me in front of ten other people! She claims on her name tag to have 30 years experience in Subway. I am pretty sure she did this to save ten cents, as whenever I have gone in there the staff are cheap on veggies when assembling the sub, and seem to just want to cut corners in general. My question is, who picked their nose before returning the other cookies I have eaten there? Incidentally, she has photos of herself up on the wall with local celebrities, perhaps that is her priority, making herself look good, even if it is in a minuscule way....

I'm very sorry to write this review, but the employees here are SUPER RUDE. I've been here 3 times and was always treated poorly.... to say the least. They never even looked in my eyes and rudely asked "What do you want" and when I would ask for toppings they would always snort. I also had coupons that expired the day before and they rudely said that they can't except it.... (while every other fast food/subway did), so when I walked out and went to eat elsewhere, they didn't care and did not even bother saying "have a good day" or even waving. When I did get something, they would always rudely throw the food at me without asking if I'd like anything else. BOTTOM LINE, I HIGHLY RECCOMEND TO AVOID IF YOU DO NOT WISH TO BE TREATED BADLY. I KNOW IT IS CONVENIENT FOR MANY PEOPLE WHO WORK NEARBY, BUT THERE ARE PLENTY OF...