Starbucks — Restaurant in Grafton

I’m upbeat and always looking for ways to market myself. I constantly am handing out business cards. I’m always polite. I say please and thank you. Yes ma’am no ma’am yes sir no sir, etc.

I don’t fear failure, I don’t get embarrassed, well sometimes just a little bit, but I had a chance to think outside the box today and got slapped in the face.

I went to Starbucks today to conduct this social experiment. More specifically I went to the Starbucks. I went inside and was greeted by this lovely young female named Rose. She asked for my order and when she asked for my name I said whoisvgt3. I wanted to take a picture of the cup and tag it with my logo and my handle. I also gave her a business card. I complimented her tattoos and grabbed my drink and sat down in the corner.

I heard her read the back of my card out loud and she added to the end slash unemployed. A person that seemed so nice upfront and someone I thought I was building a customer relationship with went for the low blow. She must have thought I left because I stood up and asked what her name was again and she was in shock. I also told her I actually was employed. I own 1 UbreakiFix, and have 2 business deals under construction. She ran back to do damage control and got the manager. She asked if their was anything She could do. I said unfortunately the damage is already done.

Only if she would have pulled out her phone and scanned the QR code, and read some of my content. Followed me on this page, or even Instagram, but instead she judged my weird wacky business card and made me feel worthless.

Be kind, always. You never know who’s listening, and what if I was unemployed? I know many people who are unemployed are grinding to work for themselves.

To anyone reading this whether you’re employed or unemployed! Continue your grind regardless of what people say. Be you, Be...

The convenience of being able to walk in and simply say "I'll have a drink please," can't be underestimated. It's convenient because you don't have to tell them WHICH drink you want, because whatever you order will undoubtedly NOT be what you receive anyways. For example, today I ordered a non-fat white chocolate mocha, and received a full-fat regular mocha. Last week I ordered a vanilla latte, and got a latte. I also wanted to buy a coffee grinder, and asked the employee, "do you have a burr grinder?" She looked at me like I asked her to do calculus. A barista who doesn't know what a burr grinder is? I can't even begin to recall the number of times I've been to this particular Starbucks...and I've been watching the service decline steadily over all that time. The employee turnover is very high, so perhaps they're all new. They certainly aren't the customer service oriented Starbucks employees of...

“Let’s get you a coffee and get you out of here then!” - Kristen ya the Starbucks in Grafton.

I just want to say that the drive thru was broken supposedly. I had two cars ahead of me and there was no one in the line. She said it was something that could not control which is correct. But walking outside or putting a sign up so customers can choose another option so they can have good service or go somewhere else because of their time availability.

Sad thing is though, is this is always how it is here at this location. I live here and I go to this local Starbucks almost 5 days a week. This isn’t new for a mess up or a line issue or drive thru issue. It’s constant.

I’ll be back because I love Starbucks and the coffee they serve. But it’s sad that Kristen handled it with let’s get you out of here. Sad way...