Water Street Brewery Grafton — Restaurant in Grafton

Had a surprise birthday party there for my fiancée. We were a party of 12. I had asked the waitress to bring out the surprise birthday cake after we were done eating dinner. She proceeded to bring out the cake in THE MIDDLE OF DINNER with the candles lit, and put it on the table, where we had no room in the first place for may I add. I had asked her to take it back and bring it out after everyone was done eating. Which is what i got told they do here. She said the reason she brought it out in the middle of dinner is that she needed time to cut the cake. So we were all forced to stop eating and quickly sing happy birthday so she could take the cake in the back and cut it. She walked in the back, never asking us who all wanted a slice of cake to find out how many pieces she had to cut. She then came back to our table and proceeded to hand everyone a slice of cake, some which didn’t want any, when we were still eating our dinner. I’ve never seen dessert come in the middle of dinner before. Dessert always comes after. We had some cake go to waste because of it and it doesn't help that you guys charge $2.00 a slice. I had wasted my money on slices i didn’t need in the first place. I was planning on spending a lot of money there and leaving our waitress a really nice tip.. but after the incident with the cake, not being very friendly at all, forgetting to refill drinks, not taking our empty dishes off the table until we were leaving then asking “oh can i clear these?”. In the end, she got the minimum 15 percent. Which she didn’t even deserve that much. I don’t think i’ll eat at that restaurant again. Not after she turned my what should’ve been ‘surprise birthday party’ into...

My husband and I frequent this establishment on occasion and both service and food quality is inconsistent. It never seems like they are very busy, however there is a lot of seating so they might not have the staff to serve all of those tables. They are a brewery with a large selection of their own beer. We love the Punch You in the Eye PA but honestly, all of their IPAs are very good. My husband has tried the short rib panini twice; once it had barely any meat and the second time he said it was bland. I once ordered the fish fry and my cod had bones in it. They offer a taco trio which I ordered to go once; I got two fish tacos that had large filets in them but the slaw was dry and a Korean taco which was amazing. On the side, I received a to go container with melted cheese, sour cream, rice, green salsa, and two large slabs of..steak? It was very strange. If these were condiments, it would have made more sense to put them in 2 or 4 ounce containers with lids. I’m still not sure about the side of steak. They gave me another container of rice and beans in, which I think was the side? The best meal we had was brunch, which they serve on Saturday and Sunday. My husband got a delicious breakfast sandwich with bacon. I ordered a Caesar with a side of potato pancakes; Caesar salad was good but the potato pancakes were phenomenal! The price is a little high for how inconsistent their food is but the location is perfect for your way North or South on highway 43. We also like their outdoor seating despite it being so close to the highway; it’s also hot dog friendly. I recommend giving it a try! or two or three until they get it...

During a trip in 2020 we stopped at this location and clearly enjoyed the food and service but something happened in those 2 years.

Now in 2022 another trip which took me nearby so decided to stop to eat again.

We were a group of 7 adults and the drinks and the majority of the food was once again great but there was an issue with their WSB Amber Beer Cheese and the service (Receipt name was Liz S) was poor at best.

One person was not that hungry so just wanted to nibble on the Bavarian-Style Pretzilla Twists (served with WSB Amber Beer Cheese). Another ordered the Chicken Fried Chicken (covered with WSB Amber Beer Cheese).

Both had one taste of the Beer Cheese and were very displeased. They thought it tasted like stale beer with a little cheese added. When they asked the server for a different cheese dip she stated that was the only dip they had.

The one with the Chicken Fried Chicken scraped off the breading in order to eat the meat and the other ate the Twists plain.

As for the service, after getting our appetizers, a couple wanted to review the menu more before ordering so they asked her for a couple minutes. After about 15 minutes without seeing our server I asked another one to have our server to return.

Upon her return we placed our food order and asked for another order of the cheese curd appetizer.

Next we had our food order brought out and asked what happed to the cheese curds, her response “Ohh I forgot” It was finally delivered half way through our meal.

I will come back for another try because like I first stated, the majority of the food and...