Arby's — Restaurant in Green Bay

Have been here 3 times now. It was not busy each time. 1 table in dining and 1 in drive thru. They messed up our order every single time. Missing SEVERAL food items(usually half the order) AND given the wrong items every time. The correct name is on the bag with the receipt with the order itemized. The people are nice but not playing attention and messing up orders. This has us frustrated and disappointed. Retraining needs to happen at this location. I used to work at Arby's a few years ago as a trainer, so I know how the process goes. I get clock times are important but that's not as important as getting the order correct. I don't know if they are clicking the order away before it's done and trying to remember everything, or if they just aren't reading it fully, but it's effecting customers badly and often. I am not the only one this keeps happening too.

Management, please come work with this team and help them improve. They food tastes good most of the time and they are nice, but the way they are processing orders is not efficient or effective. I know they can do...

I have been employed in the food industry for a very long time, and I must say I was super impressed with the service from the young man at the counter taking orders today. Not only was it a busy Saturday lunch rush, but it was apparent he was training. He was left on his own as his coworker quickly cleaned up the lobby. With a line at least 7-8 orders deep at the time, he handled each one with attention to detail. He was friendly. He smiled. But most of all, he was PATIENT as most customers had a coupon! I would hire him in a heartbeat. I wish I knew his name to give him the proper shout-out. Thank you sir! I will be back. I mean, who can pass up a 2...

They gave me the wrong order in my bag, got back to work and it's someone elses. Called the number listed to see how to resolve, no one answers...no I can't just leave work and go back and resolve YOUR mistake on MY time! Nor do I want to go back after work, after no lunch, to resolve YOUR mistake on MY time! Terrible (no) issue resolution process for drive thru customers. NOTE: DID ALL AS REQUESTED AND STILL NOTHING BACK FROM THE STORE OR MANAGEMENT. TOOK MY WRONG 4 HOUR OLD SANDWICH BACK AND GOT THE CORRECT ONE, NO EFFORT MADE TO MAKE UP FOR ALL MY TIME AND INCONVENIENCE. NOT EVEN A COUPON FOR A NEXT...