The Walnut Room - Hotel Northland - Green Bay — Restaurant in Green Bay

Dear Diners,

Hotel Northland's Walnut Room, a place of anticipated revelry on New Year's Eve, regrettably unfolded into a saga of misplaced promises and service mishaps.

Our reservations for 7 o'clock were met not with promptness but with an inexplicable delay in receiving our appetizers, leaving us in a limbo of anticipation until an unacceptable 8:30. The supposed follow-up soup became a mythical entity, never gracing our table.

Frustration peaked, and our recourse was a conversation with the restaurant manager. Their acknowledgment of the debacle was accompanied by a full comping of our meal. While a gesture of reconciliation, it couldn't erase the shadows cast over our celebratory spirits.

Regrettably, our waitress, though deserving of empathy in navigating such chaos, fell short in delivering the expected service. Despite this, acknowledging her effort, we left a tip as a nod to the profession rather than the execution.

New Year's celebrations are meant to be an ode to joy, but ours stumbled under the weight of unfulfilled assurances and lackluster service. While the manager's actions hinted at accountability, the experience bore the stains of disappointment.

Should you venture to the Walnut Room, let hopes be tethered to cautious expectations. May your celebrations steer clear of the tumult that marred ours.

Wishing for better experiences, A...

They don't deserve the 1 star minimum required here. We had a reservation. The restaurant was not busy, especially for night before a Packers game. We waited over 45 minutes for appetizers. After another hour we inquired about our food. the food came out a few minutes later. 3 steaks and an order of lamb chops. These items were barely seared outside and completely raw all the way through (cold to touch). All the dishes were ordered medium, medium well, or well done. My daughter in law actually expressed to the server upon ordering that her steak needed to be well done due to the fact that she is pregnant. After receiving the table full of raw meat, we asked the waitress for our check for our cocktails and appetizers and explained we were leaving. The manager did come over and comp the few thing we had, gave a half a... apology. Problem is we had wasted our night at this restaurant. Now being 9:50 PM (Green Bay pretty much shuts down at 10 PM with exception of the bars) we found ourselves speeding across town to get to Culvers before they closed at 10:00. Thank you for ruining our evening...

We were guests at Hotel Northland and had dinner at the restaurant on Friday (10/6) night. Unfortunately, it took over 45 minutes for our dinner to be served. We had reservation for 8pm and ordered dinner at 8:15pm, but were only only served at 9pm. The restaurant staff did not offer any type of apology to make the (extremely long) wait less painful. Additionally, we had breakfast there on Saturday (10/7) morning and on Sunday (10/8). On Saturday, it took 20 minutes for our breakfast to be served. On Sunday, we waited for 40 minutes (!) and saw 3 tables that arrived after we were seated being served before us! When inquiring about the (extremely long) delay, the server Ryan was very arrogant and rudely told me to "not make a scene". We asked to speak with the restaurant manager, but nobody was available. After 40 minutes waiting, we left without eating breakfast, and very frustrated and offended by the staff. It's a beautiful hotel and a nice restaurant, with a HUGE issue managing the timing to prepare and...