Queens Pizza & Subs — Restaurant in Greensboro

I had ordered from them once or twice before. The food is mediocre but not many places are opened in the wee hours of the night. But this time I never had the food on the account that I order at 1:15 am and waited. And waited. And waited. 2:08 I called the restaurant directly and was told that the driver was conveniently just leaving and would arrive in 20 minutes. Next the driver called me 15 minutes into that wait and confirmed that he would be at my address in 20 minutes. 20 more minutes. Not even 5 minutes later the driver calls me back and says that he just received a call from his boss that he needed to return to the store and didn't know how it would take to get my already paid for food to me. After expressing my grief about the situation to the driver he began bad mouthing the company he worked for by saying that he hated it too and that they always did this. Something didn't feel right so I called the store again. They didn't have any idea of what was going on so they told me that they would call me back. They called back 15 more minutes later and asked if I still wanted the food. I told them if I could get it in 10 minutes at the most I did. The lady on the phone I presumed asked the driver and she told me it would at least be 20 minutes. I griped about their inability to be reliable and demanded a refund. It was so frustrating. A total of approximately over 100 minutes wasted! Imagine my frustrations. I will never and I mean never order...

I shouldn't even give them 1 star but that's not an option. 1st I ordered thru grub hub. Waiting awhile then realized the order tracker wasn't going nowhere. So TH called them and I called them. Goes straight to VM. So after an hour and a half I canceled my order. Well of course once they get the cancellation they call me back. Lady on the line says she's very sorry and can have the order here in 30 mins. I sd ok that's fine. They were giving me some free 2 liter sodas which i needed so cool ok . By this time we are hungry but not starving. $$ goes back on card for GH so I'll just pay these ppl straight out. No big deal. Well 30 mina came n and went 1 hr came and went. I tried to call this place 8 times. Straight to vm. And I know someone was on the phone bc the message came up saying someone was. So i left a message 3 diff times to cancel and to not charge my card and to not bring my order. It's almost 3 hrs later and I finally called old faithful pizza hut to bring some pizza. All in all its rediculous. You can not run a business like this. If you can't deliver, get off of grub hub! Some of rely on delivery. I wish i had a good photo to add but never that the freaking food!!! So Beware is all I say. If you like this place, that's great but my first experience is...

• DONT ORDER FROM HERE AT ALL *** ORDERED FOOD AT 11:58PM 07/19/2016. FOOD ARRIVED AT 2:02PM 07/19/2016. THAT IS A 2 HOUR AND 4 MINUTE DELIVERY TIME. ACCORDING TO OTHER REVIEWS THIS IS NOT UNCOMMON FOR THIS BUSINESS. THE ORDER WAS MADE FOR ABOUT 6 PEOPLE AND THEY WERE THE LUNCH SPECIALS. THEY WERE LOCATED 11 MINUTES AWAY. WE CALLED 3 TIMES - FIRST TO CANCEL AFTER WAITING 1 HOUR FOR FOOD IN WHICH THEY SAID FOOD IS ON THE WAY AND WILL ARRIVE IN 20 MIN. 30 MIN LATER - SECOND CALL TO CANCEL THEY SAID FOOD IS PULLING UP NOW. 30 MIN LATER - THIRD CALL THEY SAID THE FOOD IS PULLING UP NOW. WHEN THE DELIVERY GUY BRINGS IN THE FOOD WE EXPLAINED THAT 2 HOUR DELIVERY IS UNSATISFACTORY. INSTEAD OF APOLOGIZING HE ARGUES WITH US. SAYING THAT WE SHOULD UNDERSTAND HOW BUSY THEY ARE AROUND LUNCH TIME. WE EXPLAINED WE NEVER ORDERED THERE BEFORE AND IF IT WERE TOLD TO US THAT THE DELIVERY WOULD TAKE SO LONG WE WOULD HAVE ORDERED SOMEWHERE ELSE WHO WE KNOW CAN GUARANTEE OUR ORDERS DELIVERED IN UNDER 30 MINUTES. HE STILL ARGUED WITH US, AND NO APOLOGY GIVEN EVEN AFTER HAVING SOMEONE LIE TO US ABOUT THE ARRIVAL OF THE FOOD. AND THE FOOD WAS OBVIOUSLY COLD. ONE OF THE WORST CUSTOMER SERVICE EXPERIENCES EVER.
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