Taco Bell — Restaurant in Greensboro

This is the WORST Taco Bell. They literally never get the order correct. I always get cheese quesadillas and pay more for extra jalapeño sauce. They charge me for it, it’s on the receipt, and inevitably there is no sauce instead of extra sauce, or there is chicken added. One time I walked back inside after sitting in the drive through for 30 minutes only to get a wrong order. I stood at the counter for 10 minutes before anyone even acknowledged I was there. I explained that my order was incorrect and the bag was snatched from my hand and violently thrown in a thrash can right in front of me. You shouldn’t have to be scared someone is going to mess up your order out of spite, and this is the energy I get every time I go there. It’s convenient and I love Taco Bell, so I keep trying it (hoping staff has changed), but 9 times out of 10 I regret it. I’ve come to realize it is not so much a general staff problem, but an owner and/or local management and/or higher-up corporate problem. I know Taco Bell is a chain, so why does corporate continue to let this location get away with such bad and unprofessional behavior? I never write reviews, but I have honestly just had it. It’s like that Seinfeld episode except instead of ordering “one large crab bisque to go”, you’re asking for a beef soft taco and mild sauce, and instead of not getting a side of bread, your taco will be missing ingredients and/or there’s no mild sauce added to your bag. The general hostility is on par though, and seemingly strategic as well, as after a couple of trips, most people end up simply accepting the random grab-bag they’re given in order to avoid the hassle it is to get employees to correct THEIR mistake. If you enjoy feeling the need to avoid eye-contact, like the excitement of “you get what you get”, appreciate paying for things you won’t receive, and value waiting in line, I highly...

I’ve come here 4 times in the last month and a half. Each time I get the Catina chicken bowl because it’s my favorite. Each time I came, I got a different cashier. The first and second times were very pleasant. The names on the receipts were Christopher and Jordan. Both were kind, I loved the way she was helpful. I would recommend talking to those two. The third and fourth time I went, were very unpleasant experiences. The third time, the name on the receipt was Shantaye. She was very loud and rude. She gave off an energy that she didn’t want you to be there. What makes it so worse, she’s a manager. The forth time, the name on the receipt was Aniyah. She had an attitude, annoyance tone, and she rolled her eyes. These two are supposed to represent the store and both completely failed at that!

EDIT: Came on 06/16 and ordered the Catina chicken bowl. Food was good. Seemed like they slapped the food on there though. I sat inside the dining room for the first time…NEVER AGAIN! Will stick to the drive thru. One they took absolutely FOREVER and two, when sitting at the table by the window, there were at least 3 small/baby ROACHES. It’s not my job to tell them. Luckily I was almost finished with my food when I noticed. I was disgusted and got up immediately! It’s their job to know what goes on in their workplaces. I mean its a FOOD ESTABLISHMENT...

This place and those in charge should be embarrassed. I am done with both locations on Battleground Ave. My order is always the same. This time everything I ordered was there. Bean Burrito, Crunchy Taco and hot sauce. I opened the basic Taco and a waxy smell comes out. Looks the same. Filling tasted the same. The shell was unedibale. This taste and smell is pungent. The drive thru, why do you have one? My simple order is wrong 95% of the time. I have always lived Taco bell. Think I have hung on long enough. Both locations have no cars maybe 3 most in drive-thru. How hard can it be. The newer Battleground location had not 1 person in the drive-thru and 2 cars outside at 12:15 on a weekday lunchtime. My Bean Burrito came out with no cheese. Asked for the sauce at the speaker and the window. Not a single customer in sight. No sauce. The company knows what the sauces mean. Might as well throw it out the window without the ingredients. This company seems to be beyond repair. You could hire me and I could train the national staff and rewrite the standards that might turn things around. It's now a joke. Comedians, co-workers, critics...... Pay your people more money to get back to what you used to be. You are...