O'Charley's Restaurant & Bar — Restaurant in Greenwood

Everywhere was packed and when we pulled up there was barely anyone there. Should have been our first clue. Even though there were only maybe ten customers in the whole place we stood there for about 5 minutes before someone came over and actually greeted us to sit. We arrived right at 7 pm on a Friday night. We were seated and waited about ten minutes before our server came over. We ordered drinks and had to stop our server from walking away bc we also wanted an appetizer. Drinks were awful. My coke looked like tea and all the drinks were not good. We didn't complain. 20 mins in and we just got drinks that were not good. We knew we were just going to have to accept it for what it was. 25 mins in they brought out our app and it was 100% not their brand standard. It honestly was the exact same type you get from GFS. Same for the salsa. We had to ask for rolls and it took about ten minutes to get three. They came out small and the type you get pre done from GFS. They were cold. We asked for hot ones and they accommodated the request but the hot ones were not brand standard either. My son got the fried chicken meal. It came with one piece of chicken that looked like they took a chicken breast and pound it out so it looked larger on the plate. My child and my mom got the same exact sides but his came in different sized serving dish. Almost like there was supposed to be more chicken on the plate but they used a bigger container to fill the void. I got a salad as one of my sides and I had to pick out the written lettuce. I got French dressing and once again it was not brand standard. It was off brand and was not good at all. I ordered a steak and when they brought it out and it was over cooked . They offered to re cook it and when they brought it out it was a different cut of meat. Looked exactly the same as the other on the out side but was purple and ice cold on the inside. It also did not have the sides I ordered. Everyone was done eating so I just asked them to take it off the bill. I also didn't want a steak that came in pre seared and just put inside of the machine to " cook it to order". The gentleman was upset when I asked to just have it taken off the bill. The server stated that we were cutting into his tip but they removed my meal and discounted my son's. The cook also came back and gave us two $5 off coupons for our next trip. The staff was very accommodating in trying to fix the issues. I honestly would not recommend anyone to go here. The quality is just not...

This was the worst service I have ever had. My fiancé and I and our 17 month old son walked in to be created by a host and she said she will be with us soon and that she had to clean tables and she had an attitude about it. Secondly after waiting a while we finally get sat. The host had to get us drinks because our server wasn’t to be found. So we got strawberry lemonade for our son and all the syrup was on the bottom so I had to stir it for my son to drink it. Then we waited 15-20 minutes to get me and my fiancés drinks. And our server Ashley finally shows up. She looked like she was high off her mind like she wasn’t completely there. And told her we wanted chips and queso for an appetizer and ordered our son’s food because he was crying because he was hungry. Waited probably another 10-15 minutes on that. Which was okay. But when we got it, it was cold. Our server apologized and said they were slammed and she has a headache. Which there were only 3 tables including us there at the time. No one else came in so I know its not because “their slammed” so we ate anyways fed our son. Then she came back another 10-15 minutes later to get our order. I said I wanted shrimp scampi with Alfredo in it, with asparagus and fries and my fiancé wanted fried chicken salad. We waited along time for it which is whatever. Once we got our food that she brought to us. She gave me a side dish with maybe 2-3 ozs of Alfredo to put on my pasta. Which wasn’t even enough. My food wasn’t even hot and I asked her where my asparagus and fries were and she said yes I will get that for you. And the only thing that was good were the fries. I’m a server at a different restaurant so I know how things work. And this service we got was absolutely terrible. Either find better servers and make that place better or continue to hire people who get high during their jobs....

Father's birthday and he wanted to go to O'Charleys for lunch. They usually go to the Emerson/County line road location but since we were in Greenwood he opted for this. Arrived shortly after 11 a.m open and was seated in bar. Heard hostess tell bartender they were short staffed and get ready to get "slammed". Server was pleasant but slow and missing. Waited a long time to get our drinks and it wasn't until our food waa out that we realized we hadn't been served rolls. Before we could ask she dropped off several baskets to the various bar area tables. They were terrible. They were dry, not hot, and seemed old. When our food came out (mom n dad had ordered the 6 oz sirloin medium/medium well) both their steaks were over way overcooked. Mom was hacking at hers and chewing forever. My fried shrimp was ok but side of Mac n cheese was dry and devoid of any cheese or sauce. Mashed potatoes was ok. Also dad had ordered a salad and they had brought it out w his meal. Mom n Dad aren't complainers and as it was Dads birthday she told me later that was why she didn't send the food back or say something to staff. We were offered free pie (free pie wenesdays) and only dad's came out looking like pie (chocolate) mine and mom's (apple and cherry) had melted flat on the plate and filling oozed all out (obviously microwaved). They both commented this place isn't like our O'charley's. The place seemed busy but food was way unappealing. Our server asked if we would like to-go boxes for their half eaten steaks and we're told no. I mentioned our food wasn't that great. She said sorry. Overall underwhelming experience. They said they...