I'm going to keep this as brief as possible. I frequented this restaurant for over 2 years and supported their small business. Recently, I started asking for less sauce because the to-go containers leaked in my vehicle when traveling both home and to work. I'd say this is a completely reasonable request. I asked for 1/2 sauce.
The staff and owner there seemed to have a tremendous amount of difficulty understanding my request. I am not sure if part of this was simply language barriers, but we seemed to come to an understanding eventually. Then my food started being made with virtually no sauce, which made the food rather tasteless. So, I mentioned that it isn't that I want no sauce, I want 1/2 sauce.
This is when difficulties really began. The owner seemed to be more agreeable than one of the gentleman that work there. The owner was not always there when I came in to order to-go. The gentleman would then work the register.
One day I walked in and began to order and when I asked for 1/2 sauce, he stopped taking my order, said he cannot understand me, and walked away. The only reason I got my food was because I was able to communicate with one of the cooks. I was there for over an hour!
The second time, the same gentleman told me the computer was down and he could not take my order (I have no idea if this is true), but I walked away with no food that day.
The third time the same gentleman began walking to the register, saw it was me, then swiftly turned around and went back to the kitchen. I spoke with the owner and she did not seem to think his behavior was an issue. She told me to only order from her and said something about how the gentleman was taught to make food a certain way. That's fine, but I'm the paying customer and need my food to be made with 1/2 sauce, so it doesn't leak all over the place. Period.
Needless to say, it was all very awkward on each occasion. This is not how business is conducted. I gave them 2 stars because their food is good and for an extended period of time I had no issues with the establishment or the staff. I will also add I was never angry nor rude through all of this. In fact, I gave them more chances than I would normally because I was a regular customer.
I'm sad to say I will no longer be ordering from them. ...
Read moreThirteen Televisions! Someone call the eighties, they've left their Sports Gastro Pub behind! It's a strange phenomenon, this belief that all restaurants need televisions. Here it seems that the screens were obviously here when they took over the building and they thought it would be a good idea to keep them. In fact the whole place has the feel of the place that was here before. Very strong atmosphere of an old steak house, from the copper fireplace (which I liked) to the beer label tabletops, which do not conjure up visions of Thai food for me. Just as a side point, the televisions are outdated, They were probably big when they were bought, but the world has moved on. But now to the food. The salad rolls were fantastic! Fresh, large, with great peanut sauce. Almost a meal unto itself. The peanut sauce is the best I've had in awhile, not too sweet which is a problem a lot of Thai places have.
The Special Beef Noodles was great, good noodle lift. I hate it when the noodles have solidified into a mass at the bottom of the bowl like a birds nest. I loved the condiment tray, as I recall a hot sauce, red pepper flakes, red oil (one of my favorites), and a surprise of spicy fish sauce, which I haven't been served in years. The funky fish sauce is such a mysterious element transforming in a kind of deepener, a whole new layer of umami flavor.
I found the interior a little off-putting, but that's just me. I'm sure a lot of people feel right at home. It feels like the ghosts of burgers and steaks are still trying to manifest themselves. It's just hard to imagine the beer drinking, sports bar crowd hanging out for a game and slurping their noodles.
However... The food is good, the service sincere and friendly. I hope they find their customer base and succeed beyond their...
Read moreReally bad food. I came here because of the 4.6 rating but was appalled by what I was served, looking back at the photos posted here did the restaurant change owners recently? I can only speak for my experience. Our first time at any Thai restaurant we stick to the classics to get a feel for their flavors, ordered a pad Thai and a green curry. The pad Thai looked nothing like the photos other users posted, it was extremely saucy and goopy. My first bite confirmed that it was like 90% ketchup, I was eating noodles in ketchup. Inedible. The green curry... Again, it did not look like the use photos. It had the sickest green color, actually sort of blue-green. It looked like something off a Nickelodeon kids show from the 90s, like slime they'd pour over your head for losing a game. The flavor was not that bad, definitely not good, but since visual impact is a huge factor in what makes food delicious we just could not enjoy the food.
I don't know if it was an off night but when a 4.6 star restaurant has an off night it should be 3 stars at worst and I've had better pad Thai from a package of instant noodles. I'm appalled and a little bit distrustful of Asian restaurant reviews for this area. But like I said, the food I was served was so drastically different than the photos posted here that I wonder if they had a change of staff or management lately? Would not...
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