Mugshots Grill and Bar - Gulfport, MS — Restaurant in Gulfport

Haven't even made it back to the office with my food before I had to rate and give a review. My co worker and I made two separate orders that we called in over the phone to pick up in "to-go" we ordered at 11:01, they stated it would be 15-20 minutes. (Average time). We got there at 11:22 walked to the to go pickup counter and stood there for 15 minutes before we were even acknowledged. All while there are three employees standing at the counter looking at a computer screen. Once acknowledged, they handed over the bag and two receipts, we figured out who's receipt was who's, I paid first. My friend went to pay and realized they put my coke on her ticket. So she tells the guy before he has a chance to swipe her card. The guy checking us out just walks away from the counter. We wait 5 minutes before he shows back up with the manager, who decided he was just going to void out my transaction also. So the worker gets all confused and keeps telling me he doesn't know if he voided my transaction, but I need to re swipe my card! This is after it's already been ran, I've already left the tip and signed off on a receipt..... To have to do it again, all while I'm checking my bank account info to make sure I'm not being charged twice. So I signed a new receipt with the new added coke charge.....went to leave.....there is no coke. So the guy goes to the back and gives me a coke that has coke pouring down the sides. All over the top of the lid and have to ask for napkins because there was none in our bag of food. The guy just throws them on the counter.

Needless to say I will not be giving any more of my service or time to mugshots in Gulfport. Customer service is just as important as how the...

My co-worker had a bad experience here the day prior, but I wanted to see if she was just being picky, or had merit to it, since I rather enjoy Mugshots. I am more than disappointed with my to-go experience. I NEVER leave reviews at places I go to, but this one was just awful.

I placed a to go order to go to pick up at 4:15. I arrived early, I walked in and immediately saw 3 employees on their phones and just walking right by customers. I ordered the Southern burger with sweet potato fries with a special request to make the fries extra crispy and to make sure the bread was well toasted. I also ordered pepper jack cheese wedges. I was excited for it!

The bar was absolutely packed and they had one poor lady working the whole bar by herself. i told her I had a pick up order and she finally got a moment to go get it (I saw 3 other employees walk by her during this time.)

By the time I got to my car to check the food (it was roughly 4:17 or so) the fries were soggy and were clearly sitting under the heat lamp for an extended period of time. I checked the bun on the southern burger and it had hardly been toasted at all. I could not taste the pimento cheese or the fried pickles at all. The patty was so well done that it was almost dry. Everything was drowned out by the lettuce. (The bacon was great though!)

I paid an extra $1.30 something for sweet fries and they were soggy, and gross. The main entre was luke-warm throughout.

The only reason I'm giving 2 stars is because the cheese wedges were incredible. Mugshots used to be one of my favorite places to eat, but I'm not sure about that any more.

This experience...

Update: decided to give them another chance. Everything was great from the service to the food 😁

Past review: First time to visit and try to eat at this location. Other mugshots have been 4 to 5 star visits. They are not a fast paced style restaurant I've always had to wait longer but the food is usually worth the wait. Its a great place to come hang out and watch tv when not in Rush.

We did not get to eat at this Gulfport location. We waiting at the host stand for almost 10 min before anyone greeted us. It was 2pm on Sunday and they were not busy at all... saw a few servers glance at us from a distance but never came over to help or go get a host. When we finally got seated, we already knew what we wanted to order. We had looked at the menu while waiting to be greeted at the door. We sat for at least 5 min until a server stopped by our table only to tell us she would be with us shortly. Another 5 minutes and she dropped off napkins and straws and said she would be right back to get our drink order. Then after another 5 minutes of waiting we just left... waisted over 20 min of our time at the restaurant after we had driven 20 min out of our way to go eat cause we wanted a good burger. We ended up driving across the street and got sat immediately and had good food in less than 15 min.. I hate to leave such a bad review but i was a server, bartender, abs manager for over 10 years and this was just poor customer service... I usually give a place a second chance cause anyone can have a bad day so we may try to eat here in the future and hopefully can leave a better review. On a positive note, the place was...