Burger King — Restaurant in Gurnee

July 4th was a great time until I crossed the street from SixFlags great America and went to the drive thru at this Burger King. My family of five were so excited to just get an ice cream cone before going home. I get to the drive up and had an awkward silence for a good 10-15 seconds before being greeted and than I’m greeted with “ummmmm......can I help you?” I guess I’m more irritated because the way I was greeted was like I was an inconvenience. So I get past that and I ask what size ice cream cones and the answer I got was in a defensive tone “ well, they’re not by size but how y’all they are”. I asked, what is the price because I can’t see it on the menu? Response with an annoyed tone $1.40. I’m confused at this point because she stayed it’s not by size but by height but she only tells me one price. So than she assumed I meant a cup while I’m asking about cones specifically. I wanted to know if they had small and bigger cones. (Legitimate question since I have a 3,10,11 year old so I would grab a small cone for my youngest.) point is there was a back and forth about something so simple but I seemed to be a nuisance. I got out of the drive thru and just went home so disappointed. My kids were even more disappointed since the ice cream shop we wanted ended up being closed. I’ve worked in retail for almost 20 years and this was so disappointing to experience at the end of such a great day. I just wanted an ice cream for my kids and see...

When my family and I walked in, there was NO ONE to be seen up front/near the registers so we used the kiosk option. Upon check out there is an option to pay at the register. Go to the register and wait for someone to arrive. She was having a hard time and asked the other guy there for help. He was no help to the poor girl trying to figure out the issue at the register and when he walked away he was making comments on how we should have just ordered up front if going to pay cash instead of using the kiosk option. When asked if he were the manager and if we heard the comments correctly he said he was the covering manager from another store and did admit to making the comments. Since we were still waiting to pay we informed them we would just like our money and would take our business elsewhere, to a place that was not rude to their customers and we would be back to place a complaint. The “manager” then decided to yell his name was Francisco for when we call/come back to complain. Then kept yelling taunting and provoking comments...

Ripped us off, their cash register charged us twice and they told us not to worry. That it won’t go through.

After a few days i notice it went through. I came back and showed them my bank statement on my phone and they refused to refund my money. They want a paper copy. Maybe they should have told me that so I didn’t drive back to the mall for nothing. Wasting my time and gas. They are making it hard to refund all the people they double charged that day hoping they won’t come back for their money. I will be notifying corporate and my bank to dispute those charges. It may not be much money but it’s the horrible customer service is what bothers me. The situation was handled very unprofessionally. A simple solution was to only take cash when they knowingly knew the card readers were having issues. They told us “oh yea it’s been doing that all day but don’t worry it won’t go through twice” I can only imagine how many people got charged twice.

This was at the Burger King inside the...