Subway — Restaurant in Gurnee

This is not a store to place an online order with as they have made mistakes every time I tried. I always order a BLT wrap and I have gotten a BMT (not a ham or pepperoni fan), ingredients I didn't want on sandwiches (black olives), or items ( sides) completely forgotten. You can't leave without checking the bag which we learned too late! It's rediculous to have to open each sandwich. Calling to complain doesn't resolve the issue as who wants to drive all the way back? The solution from corporate is to offer $2 off or a free cookie on your next visit. The owner just sends a copy and paste form letter to apologize which doesn't help when your meal is already over and they keep making mistakes. I'm going to try another store and hope...

I find it weird that in the middle of the order the person would stop to go work on a order for someone not in the store, that already had another employee working on it. Two of the three people working were doing takeout orders as they have a growing line of people waiting. Also had the wrong cheese put on my sandwich, which I called out while they were doing it and they decided to lie about what cheese it was rather than fix an easy mistake. Half the veggies looked worse than any other subway I've been too. There are other locations close enough to here that I cant recommend using...

these employees were very rude and racist while we had ordered our subway sandwiches. they did not care about what us minority’s had to say. when white people came into the restaurant they had became very nice, and said “we will help you in a minute” but when we had came in we were never approached in a nice manner. we had asked for napkins and the white employees rolled there eyes. i do not think they should be treating minority’s different than there own nationality. this subway is definitely not recommended. THEY DONT EVEN DESERVE...