Wendy's — Restaurant in Hallandale Beach

I want this location at 9:55 PM where I had two online orders to pick up. I received the first one and placed it in my vehicle what I made an attempt to get the second order after entering the lobby at 9:59 PM. The manager gave me a hard time would not allow me to wait in the lobby and forced me to wait in line to pick up my second order. I waited in line behind three vehicles and when I finally reached the window, the manager came to the window and stated I need to park up front. I felt that was unfair being that she did not allow me to wait in the lobby and also wanted me to wait even more in front of the restaurant for only one item. When I refuse to move from the window after the inconvenience of me going through the drive-through for an order that I could have just waited for and received inside while other customers were inside eating. The manager contacted the police and refused to give me the order stating that I will no longer be served at this location. Because I did not allow her to force me to wait in front of the restaurant for an order that was placed online prior to my arrival. Then, when I arrived in the restaurant, I was denied then when I got into the drive-through line behind three cars and arrive at the window, there was still more waiting time. To make matters worse during this time, the first order became ice cold. I reached out to corporate and hopes that the proper disciplinary action will be taken. I have been a loyal customer of this establishment for over 10 years, but lately, I’ve noticed a dramatic decline in the quality of service at this location. I no longer feel welcome here, and I am deeply disappointed with the entire management team. I almost feel as though their behavior toward me may be racially motivated. While I don’t have anything against any race, I’ve noticed that this restaurant is staffed entirely by Spanish-speaking employees, along with one Indian woman who is particularly rude as well I have given this location many chances before it got to this point, but tonight was the last straw. I feel this type of treatment, violate my rights. And is considering following a formal complaint. I feel mistreated and discriminated. And handled the entire situation with respect you can follow up with your video and audio to verify.

( the audio in the video is muted because the phone was...

Our recent visit to Wendy’s was a mixed experience, with some highlights and a few areas for improvement. The restaurant was conveniently located and easy to access, which was a plus for a quick meal on the go.

We were greeted with a smile from the staff at the counter, and the ordering process was straightforward. The service was prompt, and our food was prepared relatively quickly, which we appreciated during a busy lunch hour.

We decided to try a variety of items from the menu. The classic Baconator was satisfying, with its juicy patties and crispy bacon. The fries were hot and crispy, though they could have used a bit more seasoning to enhance their flavor. The Frosty, a Wendy’s favorite, was the highlight of our meal—creamy and indulgent, it provided a perfect sweet ending to our visit.

However, there were a couple of downsides. The restaurant’s cleanliness left something to be desired. While the dining area was not overly dirty, there were a few tables that needed attention, which detracted from the overall dining experience. Additionally, the temperature of the food was a bit inconsistent—while some items were served at the ideal temperature, others were just lukewarm.

Overall, Wendy’s provided a decent meal with some standout items like the Frosty and Baconator. While the experience wasn’t perfect, it was acceptable for a fast-food stop. With a bit of improvement in cleanliness and food temperature consistency, it could offer a more enjoyable...

Who would have thought I'd be reviewing a fast food chain? But honestly, it is a reoccurring problem with the night staff at this Wendy's. With Claudia to be precise.

She is very dismissive, not hospitable and just straight up rude. This particular night, she asked for my husband's payment without even telling him the price. As my husband asked her the price, she rudely handed him the receipt AFTER she already swiped his card. Didn't say a word. Just passively aggressively handed him the receipt.

Our previous encounter with her, my husband asked her to repeat the order and she dismissed his request stating she got everything. Surprise surprise a whole sandwich was missing. Seeing as the restaurant lobby was closed, it left my husband knocking on the window until she came to it. She had the staff make the other sandwich but no apology. She made it seem like we were inconveniencing her. The rest of the food got cold waiting for the other sandwich.

With me being pregnant and having my cravings, my husband is reluctant to go to that location because of the less than pleasant encounters we've had. We both had jobs at restaurants before and understand that hospitality is key to good business

I understand everyone has off days, but every single...