Skyline Chili — Restaurant in Hamilton Township

I visited this restaurant several times a week for a very long time. Last time I went in there were 8 workers working and 2 sitting in stools talking with everyone, which I understand it’s fun to be social at work. We ordered our food, 4 chillitos and two cheese coneys. 15 minutes later we asked where the food was because nobody was making it and there were only 2 other tables in the restaurant. The waitress went to check and we watched as they purposely made them as slow as they could. When we got them I took one bite and discovered mine was made incorrectly and had sour cream in it. I asked for the manager and she came over to the table, Kim was her name. I then proceeded to compliment the restaurant and the server but told her it wasn’t ok that the food took 25 minutes when it’s all pre-cooked and they had nobody in the restaurant and then it was made wrong. She then got an attitude instead of apologizing and told me I don’t have any idea what all they deal with behind the scenes and that they had $400 through their drive thru in the last 2 hours. And I told her well that’s not now, and then she continued to argue with me instead of apologizing. After that I told her we were leaving and she then get very loud and pointing her finger at me. My party left the restaurant but I stayed, and started recording as I asked for the owners information. She put it on a car and flung it across the counter and told me to give him a call. She then told me it’s not her fault that she works with a bunch of 16 year olds who would rather be out having fun... well guess what Kim? It isn’t your customers either! She asked what I wanted from her and I said an apologize instead of some condescending attitude and response. She later told me and I quote, “this is going to sound very unprofessional of me to say but the only reason I came up to your table with an attitude is because you don’t have any right to complain to me when you’re all half of my age and that’s disrespectful.” Listen up Kim! Age means nothing, you are a manager so act like it. When somebody drops the ball on your order and made you wait then apologize and remake it, don’t come to a table with an attitude and tell the customer they don’t understand what goes on when they are 10 feet from your kitchen area watching the entire reason why their food never arrived, hearing the waitress ask about it, and watch as you stood there and encouraged them to slow down the making of it. You will be the reason this business fails because for someone that’s double my age you sure haven’t learned what it’s like to manage and be a leader and take care of your customers. Then at the end when I told you I recorded the entire thing you threw something and said you were done as I left. People wouldn’t feel the need to record their interactions when asking for an owners phone number over how you treated them, if they didn’t fear your explosive attitude. I hope the owner reviews his video footage of the situation and can compare it with my audio because I’ve never in my life seen something like this and the owner should be ashamed of having her represent...

I loved it. This location has a special deal for a specific day of the week where kids eat free, so the place was loaded with families and kids. What was impressive was the activity table the restaurant had set up for the kids, and the wonderful active participation by rotating members of the staff to keep the kids engaged (and supplied!) while the rest of their families were at the tables. Just wonderful - haven't seen anything like it anywhere else.

The staff were super friendly and helpful despite being jammed, the place was clean and well maintained, and of course the food was exactly like you would expect it to be at a Skyline restaurant - prepared and cooked to order as you wait, so it's fresh as can be.

I'm not an expert on what is better - Skyline or "the other place" - but what I do know is that I really like specific dishes and products from both places. The bottom line is this Skyline restaurant is definitely my go to place for my Skyline fix. Highly...

Updated Review: This place has gone downhill. Tonight we went through the drive through. When we left, we realized they forgot all of the 4 Ways - the main part of the meal.

We went inside and asked for the rest of the order. When we got home we found out that our 4 ways had almost no sauce. Dry spaghetti, dry beans and a tiny bit of meat .

Yes, they're so incompetent they forgot the chili in our chili. Also, the coneys tasted like an industrial cleaner and the burrito was a toxic mess. We ended up throwing it all out and ordering pizza.

Old Review: Always friendly with quick service, this is our favorite Skyline. Everyone here does a great job, but we specifically want to thank Molly for always providing excellent service.

A perfect...