Amicci's Pizza — Restaurant in Hamtramck

We have been ordering from Amicci's for over 15 YEARS. When the pizza is made the way you order it, it is the best pie around! Sadly, the odds of getting what you ordered continue to be surprisingly unlikely and have been for years (even WELL before the pandemic). More times than not (no exaggeration - MORE times than NOT), the pizza arrives missing SOMETHING. Today it was missing mushrooms (as pictured). Extra pizza Sauce was also invoiced but the pizza arrived dry and had hardly any sauce on it (which is why we make sure to order EXTRA). The mushroom addition was a $2 upcharge on the extra-large and there was NO mushroom on the pizza. You'll see a lot below about wanting to do better and wanting to call and 'make it right', but from our experience, it's just lip service. If they truly wanted to satisfy the customer, they would MAKE THINGS RIGHT the FIRST time. Serving since 1982, they've had DECADES to employ a system that ensures pizzas are built to customer specifications. No one wants a discount or free pizza for the NEXT TIME they are hungry, they want to make the CURRENT situation better by offering to REMAKE and REDELIVER the order (I have YET to hear anyone get offered a redeliver). You cannot upcharge a customer for a topping that doesn't get delivered and refuse to compensate the customer for the missing topping - that's called theft. You want to know a good place to start? Refund the mushroom topping of $2 back to my AMEX ending in 82000. Order #84 on 09/29/2022. I will be HAPPY to post an update as to whether or not that happened on my next review...

UPDATE - The manager did reach out, was super polite, professional, and issued a partial chargeback. We are hopeful that future orders will be double checked...

When I try a place for the first time I always read reviews Amicci were not the greatest but a couple had good experiences so I decided to give them a try. Today was the first time I ever ordered a pizza from here. I ordered a large deep dish one half bbq chicken pineapple & bacon and one half bbq chicken & jalapenos. I was told 45 minutes for delivery it took 1 hr. upon receiving the pizza I took a look at the pizza which was cold, guessing their warming bags are insulated good, there was barely any cheese, it appeared dry & my toppings were mixed up & I don't eat jalapenos & my partner doesn't eat bacon or pineapples. I called to have my order replaced before even letting the driver leave my front porch who felt bad and suggested I still keep it while waiting on my second pizza to come back ate one slice & gave it to my neighbor for her kids. Another 48 minutes later to be exact because upon calling Amicci to see where my reorder pizza was, in a very rude voice the caller said it takes 45 minutes its only been 48 understandable but at this point I've waited almost 2 hours for one pizza. I could what I believe had to be a manager telling the person on my phone to tell me it takes 45 minutes it wilk be at my home soon & there is nothing else that can be done and I shouldn't have been allowed to keep the first pizza and basically hung up on me . Shortly after my second pizza I opened it, it looked pretty good, toppings were right & this one was warm. Took it in grabbed a plate grabbed a slice only to notice my crust was burned I didn't even call them back I felt it would be pointless. I had hoped that the better reviews they received were true but I should have considered the bad ones to be...

In a stunning display of incompetence, Amicci's Pizza in Hamtramck managed to turn a seemingly innocent pizza purchase into a colossal nightmare. After using my brand new credit card to buy a pizza (my first and only purchase with this card), I was treated to the exquisite experience of having $7,000 pilfered from my account. Bravo, Amicci's, for offering a side of financial ruin with your pepperoni!

As if that weren't enough, my unfortunate neighbor became an unwitting participant in Amicci's circus of chaos. She was blacklisted to their "Do Not Deliver" list due to an imaginary GrubHub order for three pepperoni pizzas that she didn't pay for. Not only is she a steadfast vegetarian, but she's also never used GrubHub. Why would you use GrubHub to deliver a pizza when Amicci's offers delivery? When asked to be removed from this absurd list, the manager's response was a resounding, "It's impossible." Apparently, we can solve the enigma of space travel, but the enigma of removing someone from a list is an insurmountable feat for the genius Pizza Manager.

Amicci's Pizza doesn't just serve questionable pizza; it excels at credit card fraud and boasts an unparalleled lack of care. If you're craving disappointment and financial distress, look no further. The apathy here is truly a special topping that leaves a bitter aftertaste....