Potbelly — Restaurant in Harlem Township

I used drive-thru and ordered a wreck with everything , no peppers. I drove 15 miles to my house and took a bite of my sandwich and a mouthful of habanero peppers. OK, no big deal .. I called and asked what time I can stop by tomorrow for a refund. I still have the receipt AND the sandwhich. girl on the phone said I had to drive in there that night or I couldn't get a refund?? she said something about the register being closed for the day ? none of that excuse made sense. I don't want a replacement sandwich or voucher when you couldn't make something so simple right the first time. I have a receipt and I'm pretty sure that violates consumer protection laws . it's always sticky and messy in there anyway, maybe a few fruit flies in the tea dispenser. a ghost town six days out of the week. you're lucky I...

We had a school fundraiser in the area, purchase potbelly and 25% of proceeds should go back to the school. However, I ordered online and was told there is no way to count it toward the fundraiser when ordered online. I had no way to cancel the order online and was told they had no way to cancel or adjust the order online their end. I would never have gone to potbelly tonight, had it not been for the fundraiser. Now, I will never give them business again and will advise the school to choose another restaurants to support for future fundraisers. What horrible...

I pull up to Potbelly in machesney park and there are cones in front of the drive through board so I assume, like the car infront of me that the ordering board is broken. The car in front of me pulls away and I pull up to the window. The rude employee flys open the Window and says we aren't doing drive through that's why the cones are out, Thank you and slams the window before I have an opportunity to say anything. Very rude, maybe block off the drive through lane if you don't want to...