McDonald's — Restaurant in Hastings

Went through the drive through on wed at about 9 30 pm and ordered the 20 piece meal deal and a sm big mac. The big mac jr was cold and rubbery ans the chicken nuggets were luck warm and rubbery. The fries were great they were the only think that was hot. Call Thursday early after noon as ask to talk to a manager she didn't give me her name and was told she could only help me on the day I brought them. The manager told me the nuggets can set in the warmer for 20 min. So If I wanted hot food I could ask for it fresh but I would have a wait, but I guess . that is what I will just have to do this if this is what the Hastings McDonald's want to have done. I even had my receipt but that did not matter. So I guess I will just ask for it fresh, I would rather...

The Hastings (Michigan) McDonald's is the absolute worst McDonald's I've been to in my lifetime. Orders are always wrong, or missing items. I've been overcharged. I've had to deal with unreasonably rude employees. The place is filthy. The bathrooms/urinal cakes can be smelled in the dining area. Management is non-existent, and when they get your order wrong they don't even care. A girl on a Saturday morning shift actually threw my money at me after I PROVED TO HER THAT SHE OVERCHARGED ME AND SOME FOOD ITEMS WERE MISSING. I'll never do business with this dump again. EVER! REPLACE YOUR MANAGERS AND RETRAIN YOUR EMPLOYEES. YOU'RE MCDONALD'S, A WORLD-WIDE CORPORATION... HOLD YOURSELF TO A HIGHER STANDARD!!! AND DO SOMETHING ABOUT THE...

When I visit Hastings, this place used to have more or less the quickest drive through service… Not anymore. I pulled up today, virtually no other cars to drive through, order one simple combo, I waited 13 minutes in my vehicle before heading into the store to inquire about my nuggets and fries. Not to mention the rising costs… You’re better off eating at a local sitdown restaurant for what McDonalds is charging anymore. They are also making lots of mistakes with the orders, something they did not used to do as often.

Edit 8/9/23

The last couple times I’ve been here and made very small orders, and they still want me to pull around the building and wait… No one in line behind me, just taking forever to make a couple...