Reuben's Mexican Food — Restaurant in Hawaii

Immediately upon entering the restaurant we were greeted by a very rude worker. She just had an attitude and didn't seem to have any customer service skills. Thankfully our waitress was much better! The food was subpar. I had a enchilada and it tasted like something from Taco Bell rather than something from a sit down Mexican restaurant. They also have a weird way of doing service. First you have to sign a piece of paper outside with your name and the amount of people in your party rather than speaking to a person. And if you don't see the sign because you came down the opposite side of the street from which it's facing like we did, then you might end up with the rude service we received. The second weird thing about their service is any time you need your server for anything, you have to raise a flag. It's not like usual restaurants where your waiter/waitress comes and checks on you every so often, you literally have to flag them down. I don't see myself going back. Btw, if you order chips and salsa, make sure to ask what kind of salsa options they have. My wife doesn't like super spicy food and they brought us green chile salsa when they had a mild...

Ordered food from here today and service is terrible, especially the owner/manager. The owner/manager threw our change right on the counter top rudely. Then my husband ordered chips & salsa, didn’t give him salsa with it, so he had to go back and get it. It gets even worse after this, so my husband was finishing his chips and finds a bug in the bottom of the salsa box, the bug was old and seemed it was there for a while. When my husband went back and complained they were very rude to him and didn’t want to offer any explanation or care. The manager told the girl who took our order to give my husband a refund and get him the f**k outta the store. My husband was pretty upset that an owner/manager would talk to a customer like that. Then to make matters even more worse 2 guys came out from the back probably her husband & son and told my husband he needs to leave before they call the cops on him. Mind you my husband didn’t do nothing wrong. We simply just ordered food that wasn’t worth it. So please DO NOT GO THERE unless you want poor service and bugs in your food. If I could give this place no...

Place definitely depends on tourists, none of the locals have ever suggested this place. But because I was desperate for some sort of Mexican food this is the closest it comes to. The red salsa is good nice and has a good spice to it. Which is what kept me coming back. Tried to visit a 3rd time place was closed yet google said they were open. Then today we had to wait nearly 40 minutes for a table only to find out the waiter seated other groups of 2 before us….We finally get a table I enjoy my chips and salsa but will never come back to dine in…isn’t worth the wait especially when they only have 2 waiters for about 10-12 tables….guess an employee quit or was sick or owner doesn’t want to hire another waitress/waiter…whatever the reason I don’t care bad service makes me never want to dine here again absolutely NOT WORTH GOING MORE THAN ONCE. Because if you do want to go back they might be randomly closed or make you wait for your table, forget they had you waiting and seat 3 or more people before you. With all that said totally ruins the mood of wanting to eat here...