Panda Express — Restaurant in Hemet

I got a Togo order at 8:35 pm on 9/18 but this isn’t about that. It is what I witness and how I was treated that night inside the restaurant while waiting for my food. Since they close at 9, the staff was cleaning the lobby & the cook was cleaning the kitchen. Here’s why I am writing this horrible review…. The cook was spraying chemicals onto the wall, directly over the food being prepared in the fryer. Being 7 years in the restaurant industry myself, it stuck out to me. As I stood there and watched it happen multiple times, also watching the particles in the air move down towards the fryer, I brought it to the attention of a staff member “Amanda”. She notified the cook “a customer brought this to my attention” and the cook immediately started talking back. He started arguing and talking loud enough to where I could hear him stating he’s not doing anything wrong. He said “it’s a closed floor so there’s nothing wrong with it” & I said “you’re spraying chemicals directly over food you’re preparing”. At this point he stayed quiet (until I left) and I stated “I work in a restaurant, I took the test. That’s a hazard.” At which point I grabbed my food and left, thankful it wasn’t my food being prepared, yet nervous to eat my order. I am not only furious of the blatant disregard this cook had for food safety, but the fact he felt the need to argue back when a paying customer pointed out he is commuting a hazard that could get a lot of people sick. Never going here again and I genuinely hope he gets reprimanded & has to take...

Ordered for pick-up. As I walked in I was greeted by a nice young lady I asked her where we would go to pick up an online order and she advised that we would go to the register at the end near the soda fountain. There was one lady in front of us. The cashier or lady working the register seemed very rude to her and then did a 180 when helping the couple who was ordering their food, kindly asking if they wanted to add a drink or a cookie. All paying customers are customers. Whether we stand in a line in person to order or order online for pick-up/delivery. When it was our turn, the cashier was again rude. I provided my name and asked if they had provided sauce for the eggrolls and she snapped back saying it was already in the bag then turned around to talk to another employee. It was not busy, there was no rush ergo no need to be brash or rude to customers. Customer service skills were lacking for the one cashier. The chow mein and the fried rice had literally no flavor. Kind of just tasted like the oil they cooked it in. The Orange Chicken and the Beijing Beef were good...

Update, why does this restaurant smell like racid oil is used? Sometimes the smell is so bad I gaging. San Jacinto Panda never had any of these issues. I cannot eat here. The smell is that bad. I think the health department is being paid off for these restaurants to have a A rating!!! San Jacinto Restaurants are clean and do not smell at all. I revised this because it's service is way better. I have 57,000-60,000 following on my face book page. I do not want to lose any business! They have way better service and polite workers. If these employees could work at San Jacinto Panda Express learn their cooking techniques and work on organizations skills they would make a huge morale booster! And the food would be out of this world delicious!!!!! I won't eat at this location. I'll drive the extra mileage for incredible food at Panda Express in San Jacinto. Plz... Get the rancid oil cleaned up. Ask the other store "what are they doing?" Plz......