Starbucks — Restaurant in Hendersonville

I just want to say I have never experienced bad customer service EVER at Starbucks until I walked in and Stevie was working. She didn’t greet me, I stood there & we stared at each until she said how can I help you in an unpleasant tone. I should have immediately started recording. I can’t make this up. I was looking for the platinum/silver Starbucks cup. I asked if you all had any more. She replied again in an unpleasant tone um Idk are you talking about the stanly cup? I said idk I guess it’s just a Starbucks cup & it’s silver she says I mean the only thing we have is what we have out. I replied okay, let me get a medicine ball please. Her whole attitude was unnecessary & unprofessional. I watched her be kind to her coworker & exchange laughter & then turn it off when she had to interact with me. It was extremely rude & uncalled for. All I did was walked in to Starbucks as a customer I can’t be the only one to have an unpleasant experience with Ms.Stevie? Some jobs aren’t for everyone. My drink was made by another young lady with blonde hair, she was kind & professional....

Why are you closed at 1:32 p.m. on a Thursday? This is the second time in a row that I haven't been able to get anything because the last time I went into purchase a drink, I walked in as an order was being completed for two people and then it took her 7 minutes to make two drinks. So I figured that today I would just get a plain drip coffee and just ask for cream and sugar, there's no one behind me, there's four people in front of me, but apparently it's their policy that instead of the cashier, who was just standing there doing nothing after ringing me up, instead of her just being able to put the coffee in the cup and just hand it to me so I could leave, I had to wait for everyone in front of me to have their drinks made rather than the common sense move of the person standing right by the drip machine to just put coffee in the cup and just hand it to me, $3 for drip coffee that taste like it had...

The employees here were very sweet and engaging. The Strawberry Funnel Cake Frappucino though? I wouldn't recommend it. It isn't that it was poorly made, it was made well, it's just that it isn't Starbucks best beverage. It's like they took a regular, standard coffee Frappucino and just added whip to the bottom (as well as what was already on the top) and strawberry goo around the outside. So... It's the flavor of coffee and strawberry. Not exactly the best combination. It would have been so so good with the vanilla bean Frappucino as a base. This Starbucks specifically? All the stars. This drink? I recommend...