Teriyaki Madness — Restaurant in Hendersonville

This is our third time going here and it’s become one of our favorites in the area. The Teriyaki bowls are so good. However, this time, we got treated extremely poorly and may not be returning. As someone who’s been in the hospitality industry since 2004, customer service should always be the most important thing in any customer facing business. That is not what we got. We ordered curbside and when our food was brought out, I was informed that I “ordered incorrectly” and to “not do it again”. I asked her to explain. We went through it 5 times before I finally just left, as she wasn’t going to change her mind and only cared about being right. My wife and I ordered bowls. I substituted my side for noodles and paid the $1 upcharge. My wife substituted her side for fried rice. Neither of us ordered EXTRA sides, and we both paid the upcharge for these premium sides. Since we both wanted rice and noodles, we asked them to split them so each bowl had half noodles and half fried rice (again, NOT extra). I indirectly got called cheap because I “didn’t pay the extra upcharge” since each bowl had noodles and fried rice. I tried explaining 5 times to the lady that it was half and half and BOTH of us paid the upcharge and she continued to tell me I ordered it wrong. So I told her that next time we’ll just split it ourselves at home and drove off. This. Does. Not. Make. Sense. And the customer should always be right. Don’t call your customers cheap when they paid what they should’ve paid. Extremely unprofessional. And all this over $2 extra that she thought I should’ve paid. We most likely...

I'm always on the lookout for great fast casual restaurants, and I'm happy to say that I've found one in Hendersonville. The food is delicious, the service is fast and friendly, and the prices are reasonable.

I especially want to mention Manager Kirti, who is always going above and beyond to make sure that his customers are happy. He's always smiling and helpful, and he makes sure that everyone feels welcome.

On my last visit, I ordered the teriyaki salmon Bowl, which was absolutely amazing. The food was cooked to perfection, and the flavors were incredible. I also tried the edamame, which was just as good.

The service at teriyaki madness is also top-notch. My food was ready quickly, and my server was very attentive. He made sure that I had everything I needed, and he even offered to refill my drink before I asked.

Overall, I had a wonderful experience at Teriyaki madness. The food was delicious, the service was excellent, and the prices were reasonable. I would highly recommend this restaurant to anyone looking for a great fast casual dining experience.

Special mention to Manager Kirti:

Manager Kirti is the heart and soul of Teriyaki madness. he is always there to greet customers with a smile and make sure that they have a positive experience. he is also a great leader, and he has created a team of employees who are passionate about providing excellent customer service.

If you're looking for a fast casual restaurant with great food, friendly service, and a positive atmosphere, I highly recommend Teriyaki madness And be sure to ask for...

This is the third time I have been here and sadly my experience is not getting better with this place.

The food was fine, but the service and cleanliness of the place is deteriorating rapidly.

As you walk in you will notice the floors are sticky. You literally feel your feet stick to the floor, not the clean squeaky sound. More like poorly mopped floors. If the front of the house is like this, the back should be worse.

Yesterday the person who brought the food out to us poured sauce all over my wife’s purse and on the floor behind my wife’s chair as she placed items on the table. No issue, stuff happens. The person was kind and brought out a towel with hot water to wipe the purse down.

Here is where I almost lost it. Behind us, with a view of everything was a manger or owner who saw the whole thing. Instead of jumping in to help, she kept talking on the phone trying to ignore the situation. Never said a word to us during or afterwards.

To add to the perception we now have of the place, both the manager/owner and the employee left all the sauce on the floor behind my wife’s chair. When we went to leave we have to walk though the sauce and drag it on our shoes thought the restaurant.

This explains why the floors are sticky.

Somebody needs to learn how to keep a cleaner restaurant or this place will close due to dirt...