Baker's Drive-Thru — Restaurant in Hesperia

Update: in addition to posting this negative one star review I also posted after a negative experience at the bear Valley location I also contacted the bakers website and sent them an email. After about a week and a half a representative from bakers reached out to me was very friendly and apologize for the poor experience I had and offered me a digital gift card which I subsequently used going back to both locations and while the food overall was lackluster at the bear Valley location they still managed to get all of my items that I ordered correct. After visiting the main street location they once again forgot items out of my order and my food was put together in a haphazard and messy fashion. It was easy to tell once I went back inside to get my order corrected that there was a very chaotic disorganized energy amongst the entire staff. The manager didn’t even question or bother to look at my receipt as though having customers come in to get their orders fix was just normal operating procedure. Having efficient management and consistent oversight isn’t that difficult but clearly those at the bakers organization I don’t value their customers enough to take correct of measures to ensure this doesn’t happen again. :As was stated in my review of your location on bear Valley Road as well as in my email exchange after you guys reached out to me about my other one star negative review , the incompetence and substandard Quality Of service and rapidly deteriorating quality of the food served is not only a reflection of the ineptitude of on-site management but a much larger systemic failure by bakers as a whole. Once again you not only got my order incorrect but the chicken tacos I was Served Were atrocious and unlike any chicken tacos I’ve ever got from you guys in the past. Yet Another immensely disappointing experience at a Baker’s drive-through. Being from Southern California I have grown up eating bakers and previously always look forward to the opportunity to do so. Unfortunately you guys have now lost a lifelong customer. The inability to perform even the basic functions of a fast food restaurant with any accuracy is mind boggling and shows zero professionalism or concern for the products and service you provide. It clearly says bean cup on the receipt and those surely are not beans in the cup. Not only was a I disappointed I didn’t get my damn bean cup but the rice you guys service is terrible it doesn’t taste...

First time eating at Baker's. Not impressed. I ordered a tostada, a Barbacoa burrito and a bean & cheese burrito. No drink. That's it. Cost me $9.45---and I'm still hungry. 😐 The tostada at $2.29 is the biggest rip-off. Literally beans, a lot of lettuce and a 1/4 ounce of finely shredded tasteless cheese. Oh, its topped with a SLICE of tomato too. I guess that's their cute trademark. Well it's a pain to eat. No sauce. No taste. Ridiculous. The Barbacoa burrito was tasty and only beef. Nothing else. But it was small with a huge tortilla wrapping it. At just shy of $5 bucks it is very skimpy. The bean & cheese burrito is just that. Nothing else. Why are all these items served without sauce inside? They are SO dry. You end up with tons of flour tortilla because of a lack of filling too. First burritos I've ever had that were flat like a package. That's how UNDERFILLED they are. Flat rectangular burritos. F L A T. Literally for $4.00 more I could have eaten at a buffet and stuffed myself on a dozen meats, vegetables, deserts. Maybe this place was good years ago, but they are definitely cruising on good will and memories. Every other fast food place on Main Street blows them away on value and taste. You can't just say, "Oh we make our beans fresh and hand cut our lettuce" and expect to charge 50% more than bigger chains. None of the food was objectionable, it was "fine." And the girl running the counter was very sweet. But I just don't like feeling cheated. Don't waste your money or appetite unless you enjoy spending $13.00 a person...

While I enjoy Baker's food, I do not enjoy their drive thru... They seldom get my order correct and if I am in a hurry then, I can't logically drive back and ask for a correction. I sporadically recieve a reciept whenever I choose to visit this location. Several factors make it a restaurant that I prefer not to visit unless one of my family members or I are having a craving for one or more of their particular items.(again I do like their food when I do in fact receive what I ordered)

This is unfortunate because unless I go in to get my food, and more often than not I am shorted when going through the drive thru If they do this on just one $2 item on every third order and they get 210 customers per day this accounts for $140 in revenue that they generate based on not delivering the items requested. I am not the only individual who has this complaint, many of my friends and family have the same issue when visiting the drive thru; I don't ever seem to get what I ordered, so while the food is good, the service is unimpressive, lacking of attention, and it seems the employees lack quality training...