Chicken Express — Restaurant in Highland Village

Arrived at 8:18 (let me preface that I have managed a fast food chicken spot) placed order and was told they were out of thighs and that it'd take 10 minutes for thighs. Ok, I'll wait. There were 2 cars ahead of me, one waiting and 1 at the window. Car at window received their order. I paid for my order at 8:27 per my receipt. Was asked to pull forward, got no drinks. 4 cars came through behind me and received their orders. I'm not upset, they probably ordered strips or pieces they had. The man who was waiting when I got there went to the door and asked about his order. About 5 minutes later he received his food. I pull up and 2 more cars go through behind me. I'm checking emails then realize it's 8:50! Did they forget about me? I back up to the window and everybody is doing the avoid eye contact game. Then I see the shift manager (I hope she's not the store manager) gesture to the cook, then come to the window at 8:55 to tell me that unfortunately there was a communication error with not understanding English and it will be another 3 minutes before I get my order. No ma'am I'm not waiting 40 minutes for an order I was promised would take 10 minutes. She zeroed out the order then proceeded to tell me it could take 3-5 days for my refund. I am keeping my receipts and will not be returning. Simple communication and a culture of service would've gone a long way. I used to love this place but if this is the best they can do, they can shut it down right now and save us all the headache. Sorely disappointed. BTW went just down the street to a competitor and was in and out in less than 5 minutes with hot food and...

Ordered in drive through and while waiting in line my daughter needed to use the restroom. I got out and left my wife in the drive through line and went to the front door with my 2 year old daughter. waited patiently by the front door because it was locked but no one came. a truck that had been in the drive through pulled up and told me that he mentioned to the drive through worker that it looked like my daughter needed to use the restroom. the worker told him the lobby was closed and that they were not going to come open the door. the truck driver tried to reason with the drive through worker because he could understand the situation of having a toddler that needed to use the restroom. but the worker refused. after hearing this i walked back to my car that was at the payment window and tried to explain the situation to the worker ( this was at 1130 am on a sunday). the worker stated that he could not open the door because they were understaffed and would not be able to keep track of me when i came in. i told my wife not to give him money for the order and that we were going somewhere else for lunch. we then left to raising canes just down the street where i could take my daughter inside and use the restroom and get lunch. this isnt about food or staffing. its about having common sense and being sympathetic towards someone...

I pulled up at chicken Express in Highland Village 10 minutes before closing 7:49pm , The doors were locked tonight, I got out of my car. Another customer got out of his car and he looked at me and I looked at him and he said I guess the doors are locked and I said I guess they’re closing 10 mins early. Maybe they dont want to crank those deep fryers back up, it’s just not convenient for them. It’s Sunday night and so I got back in my car, went to the drive-through was told that they were out of livers, gizzard and chicken breast tonight so I said forget. And left and went down to canes chicken, I told them when I walked, wow y’all are busy, you must be getting all the chicken express customers because they’re telling people their out of gizzards, chicken breast and livers , and the chicken cane guy behind the counter said… I Never really heard of a chicken place being out of chicken breast, liver, and gizzards. That’s what the canes guy said to me, I just said oh well. Thanks Canes was in an out five...