Jersey Mike's Subs — Restaurant in Hingham

Recently, I ordered a giant tuna sub, and for the price I paid, the amount of tuna on the sub was shockingly small. I also requested extra lettuce and the juices, which were not added, and jalapeños, which were completely forgotten — even though I asked clearly and was standing right in front of the employee.

What really surprised me was the lack of professionalism from both staff and management. The general manager, Kenny, was just standing behind the line giving instructions instead of helping his team. Employees kept disappearing into the back, and I stood there for nearly an hour before I had to say, “Excuse me, can someone take my order?” I was being patient and polite, but the service was extremely slow and inattentive.

On top of that, I’ve noticed employees making faces when customers don’t leave a tip. While I understand tips are appreciated, it’s unfair to make customers feel guilty — especially when the service isn’t meeting expectations, and not everyone can afford to tip every visit.

The overall atmosphere has also gone downhill. Employees often seem more interested in chatting among themselves than interacting with customers. On one visit, I even witnessed two employees arguing loudly while customers were inside. That’s just not the kind of environment anyone wants to walk into.

But what concerned me most — and the reason I felt I had to reach out — was what I saw on a previous visit: a piece of bread fell on the floor, and instead of throwing it away, an employee picked it up and used it to prepare an online order. That is completely unacceptable and a major food safety issue.

When this store first opened, I was a regular customer. The food quality was great, and service was smooth. But lately, things have changed for the worse — even the white bread I got last time was soggy and not fresh. I didn’t complain in the moment because I didn’t want to come across as rude or overreacting, but this pattern of bad service and unsafe practices needs to be addressed.

I hope you take this seriously and take steps to retrain the staff, improve management practices, and ensure cleanliness and professionalism going forward. As a long-time customer, I’d love to see this location return to the standard...

Tuesday at 7:15 PM Went in to get a sandwich with my wife before my yoga class ! Had the worst experience ever!

I tried to get a sandwich they didn’t have the bread that I wanted so I said I’ll take just the regular Italian bread. The lady

(Diana McCarthy)

that took my order had a headphone in and wasn’t even paying attention to me started making a random sandwich….. when I noticed that it had pepperoni and ham I said, hey, I don’t eat that really nicely to her . And she said hold on till I’m finished (at first I thought she was making maybe an extra sandwich for DoorDash so I waited patiently for her to finish)

Then, when she was done with putting the meats on the sandwich, then put the two sandwiches in front of me. when I didn’t even get a chance to tell her what I wanted on my sandwich. I go in there every day I get a plain turkey and cheese.

When I proceeded to tell her that she was wrong , and she didn’t even give me a chance to tell her, she then picked up the two sandwiches, and WHIPPED THEM AT THE GLASS in front of me and my wife. Who is also on the spectrum… The worker then ,stormed off in the back…..

leaving 1 new employees out front by herself to deal with her mess (she was very nice and tried to keep everything calm )

I hope this lady doesn’t work there anymore because I go there every day and I feel really uncomfortable going and stepping foot into this establishment with her still there. I call ahead of time now to make sure she’s not there… not fair but …. It took four days for me to contact the manager to this place. I left my number three times . I think she threw it out cuz she answered ! Because when another young lady answered, she took care of the problem right away, and I was able to talk to the manager within 15 min …. Great leader...

Update if you look below, you see that they answered me. However, they want me to submit my review to another review site so they can fix it. Why? You read this one? You need to fix it. I will seriously reconsider going to this particular Jersey Mike's ... In the sense of probably never going again ...Gone very downhill since they opened. Although person making the sandwiches greeted me quickly and took my order quickly. The person that was putting the condiments on it could not understand basic instructions. She asked me five times what I wanted on it. And five times I said spicy mustard. She tried to put oregano on it. No spicy mustard finally got my sandwich and wouldn't you know it had yellow mustard on it. I can only assume she either didn't listen to me or didn't understand the difference between the mustards. I say it's gone downhill since it open because it has. They used to be very on top of their game. You could call your order in get it made so forth. I work nearby so I was on my lunch hour. So I just took the yellow mustard and ate my sandwich and then left. The other thing that happens a lot. When you're in there is once they're done with all the orders they all go hide in the back room. It's really bizarre. Again. Everyone's always very nice just they don't seem very detail-orientated lately. Couple that with the prices for what the sizes are, what they offer and everything and it's really not worth it. I'd call it your typical corporate owned or franchised owned sub shop. Hunt out a local sub shop, you'll get...