BJ's Wholesale Club — Restaurant in Hollywood

Honestly, I CANNOT believe people still come to work with attitudes as trashy as this. If I could give negative Stars to this store I would; specifically the cashiers (her cashier number is #383620) and the Manager 'David Leal'. This wasn't specifically my experience, but I watched the entire thing take place because the cashier decided to make a scene out of a simple misunderstanding... A Hispanic woman who was attempting to purchase her cart with two cards (split payment I guess), got to the register, and all of the sudden I overhear a couple of remarks of the cashier rudely saying "Ugh, theyre both on the receipt." At this point I fully tuned in, not just me but multiple other people because of how loud the cashier was. After it looked like the woman paid and the cashier was done with the transaction it seemed like the tender waited for the woman to get near the door and then the cashier proceeded to yell "YOU DID NOT PAY!" Multiple times. Even when the woman came back to pay (thinking that she did obviously) the cashier chose to repeatedly point and talk loudly to the woman repeating herself saying "you did not pay, you need to pay before you leave!" Obviously that drawed a lot of attention to that area, I'm sure embarrassing the woman. When all it would have took was a simple "Excuse me ma'am, could you come back here?" and then explain to her the situation. Meanwhile, the woman is still being extremely respectful and patient with the cashier, who is at this point scowling, has her hand on hip, and just being all types of disrespectful. The woman inquired about the receipt and the cashier replied loudly "they're both in there" and rudely dismissed the customer. I didn't want to disturb the woman and ask how she was after that embarrassing encounter, but I did anyways because was upset. She said she was going to the manager to discuss the terrible customer service and being embarrassed. After talking to her again the manager seemed to have not done anything but apologize to her about the situation and send her on her way. He did not talk to the employee, nor reassure the woman that he would keep his employees respectful enough to be in a customer service position. I couldn't imagine if that was my experience because it would have been an argument between me, the manager, and the employee about why she even has a job in customer service. I work in retail as a manager and my store would get hell if this had ever happened or we treated a customer this way.. I hope that lady is all right, and I hope she took her money to Sam's Club or Costco because that was absolutely ridiculous. And cashier #383620, if you're reading this, please get another job outside of customer service. I don't belive you're fit nor professional enough for this industry. Nor, do you realize how your actions affect people after the fact; that lady was extremely disturbed and embarrassed for what you chose...

IF I COULD GIVE ZERO (0) STARS I WOULD!!!!!

I was shopping at BJ's with my mom, and we decided to make a split payment for our items. While we was being serviced at the cash register, Cashier 383620 was EXTREMELY DISRESPECTFUL TO US THE WHOLE TRANSACTION. It started when we put our items inside the conveyor belt. She was rolling her eyes, and we asked her if everything is okay. She condescendingly told, not ask or reminded, my mom to give her the cart. We were shocked by her nasty tone, but we were respectful as my mother and I both work in customer service and thought she had a rough day. We could not be more wrong. My mother politely said "Oh, I'm sorry, I forgot. Here you go" and the cashier looked us both up and down. The WHOLE transaction, she had a nasty scowl on her face. We then wrapped it up by asking if we could do a split payment, and she didn't respond. She did it anyways, which would've been fine had it not been for her aggressive mannerisms. We then got our receipts, and double checked with her that the split payment was made; She rudely said "they're both on the receipt." After she confirmed it, we proceeded to walk out. Then, before we made it out, the cashier proceeded to raise her voice at us condescendly, and yell "YOU DIDN'T PAY". She continued to yell this, pointing at us, drawing an audience and embarrassing us. She could've simply told us we didn't pay before she sent us off with our receipts. Not only that, we double checked with her, and she yelled at us for HER MISTAKE. She chose to hold back this information, chose to make a scene, and chose to yell condescendly at my mother. We went back and payed, but this whole situation of drawing an audience, embarrassing us, and making inappropriate remarks with the other shoppers was completely unnecessary. We also expressed our concerns with the manager David Leal, but he simply "I'm sorry" and didn't do anything about the situation. Not a reimbursement, not reassurance that the cashier will be retrained in hospitality and customer servicing, NOTHING. I will take my money to SAMS...

My husband and I have been a member for a year now and I'm up for a renewal... We have our own business and full time jobs so our time is limited but I wanted to make sure I made this review. I have spent over$1000 since the beginning of the year. 1st purchased item to be curbside pick up. A king size mattress. I arrived at the scheduled time and waited for over 30mins to be acknowledge after checking in on the app. A worker collecting carts came and asked if I was being assisted. I explained about the curbside pickup and he went to collect my mattress. I told the guy please make sure you pick the mattress that has the plastic cover to ensure cleanliness. 25 mins later he returns with a female employee helping him. I look around at the mattress and see it has a huge hole on the side of the plastic cover and that it appears it had been dragged and was dirty. I asked to please get the Mattress that was completely covered. Both Male and female employee said it was the last 1 in stock. I was there at 11am but I was there closing time the night before I explained I knew there were 2 more in stock. They left the mattress and walked away. I then had to find a manager...wait for help from a different Male employee who was talking under his breath the whole time saying he didn't want to help me and I was being a white pain in the as*. My husband is African American and he was watching and listening to all the negative comments that were being said about me while I had 2 go get the sealed mattress off the floor myself and bring it to the front to make the exchange ... I am very disappointed and dissatisfied. I would have never thought a place can have so many negative employees and unwilling people to help their customers. I am unsure if dealing with such poor customer service is worth the savings! I am also unsatisfied with the mattress I purchased. $500 later I may have to return and cancel my membership after this ordeal. Have caution visiting here and be ready to...