Cracker Barrel Old Country Store — Restaurant in Holyoke

The Holyoke ma location is usually very good. Today was a total miss :-/ We arrived at approximately 7:30pm tonight. we’ve been coming here for over a decade and always shop while we wait for our drinks and such to get to the table. Tonight was no different. We placed our order with ainsley p, We left our car keys and our place settings in view and headed next door. We were in there for about 10 minutes when I decided to use the bathroom. It had a sign on it that said it was not usable as the staff was cleaning and sanitizing it- no big deal. I decided I could wait. We made a purchase, and headed back to our table only to find no drinks had been left. At this point it had been about 15 minutes. We waited a long while for them to come. I decided to check the bathroom again and the sign was still up. When I came back the waitress came to us and explained that she thought we had left. She brought us our food, and our drinks all together. My ice tea was a little over half full. Annoying but no big deal- I could get a refill right?? We noticed that all of the sides were cold, one of the sides was missing and let her know. She never came back with it. As a matter of fact she didn’t check on us at all for the rest of the night BUT she was very good with the folks behind us. She was clearly choosing to ignore us. Like it was PAINFULLY obvious that she didn’t want to serve us but was quite happy to look after her other tables. Then one of the cars parked in the food pick up spots came on- and it stayed on for the rest of the time we were there which wouldn’t be a big deal but they had their headlights on less than 15 feet away from our table, and in my eyes. I finished my drink and tried to ask for another. She ignored us. I set my glass empty at the end of the table. Nothing. No side, no refill, still no bathroom. I cleared our table so we had some room and she brought us our receipt pretty promptly. I tried for the bathroom again before we left. The bathroom was closed from the time we got there to the time we left. Which is far from cool. I brought my receipt to the cashier and let her know we had been charged for an item we never received- she was very apologetic but told us we would have to get our waitress to change it…we weren’t able to get our waitress to help with anything. We waited for her. And at some point I just gave up. It was just a dollar after all. But with the rest of the experience here I was fed up. I’m sincerely upset at this whole transaction. This place is way better than what they...

Been multiple times for breakfast, lunch, and dinner. I enjoy the gift shop out front like always. Nice ambience. Went for Breakfast Sunday around 12:30pm. We made reservations online and waited an extra 25 minutes on top of the 30 minute projectiob when we arrived. The place was very busy so I can understand there being a little more chaos and wait. Had to go up front and ask about our seating because it was taking so long. We were say and waited another 15 minutes before being taken care of. Waitress was generally pleasant. We did ask for the Full Breakfast Menu by request as the menu had stated we could do. Waitress said "oh, everything is on the All-Day menu. Regardless if it was or not we did ask. She told us the kitchen was going to take a while which was appreciated. Me and two others got Breakfast. Took about 35 minutes to arrive. Scrambled eggs were average. I did ask for cheese and received maybe half a slice of American on the edge of my eggs. The Breakfast was supposed to come with Biscuits and cornbread which never came. Waitress never came back after our food was dropped off by another staff member and we had finished by the time she returned. Overall the experience was average at best. And for the price well below average. I asked for 4 scrambled eggs. Got the chicken sausage for upcharge (Expected). Cheese was an upcharge. Fresh Fruit was an upcharge and wasn't fresh by any means. I think my breakfast alone was close to 20$. Surely could get a much better value at most other breakfast venues within a 5 mile radius. Was never offered refills. It was afternoon so it was an option. Again arrived at 12:30 and walking out the door 2:30pm. If you value your time and money maybe don't go on a Sunday? I would most likely choose another place for breakfast. This location just isn't efficient for the foot traffic. For anyone reading I will say the Holiday Meals to Take-Home are a pretty solid value...

Food tasted good, server (Trisha) was attentive. We appreciated being (voluntarily) served the complimentary biscuits/corn muffins with butter. Most times that's not the case. The bacon could have been a mite chewier/softer. I have to make a point of asking for CHEWY bacon - otherwise it's so dried out and brittle - you'd swear it came out of a dehydrator. The knife & fork could have been a little sharper - the bacon and pancake were a tad difficult to cut with the utensils I had. The ladies room needs to be gutted. (I obviously can't speak for the men's room. lol) The floor is always greasy & the concern of slipping and falling is always on my mind upon entry. First and foremost, the bathrooms need their own mop & bucket - they should NOT be using the same one used in the kitchen. It is NOT sanitary! I am NOT convinced this (separate buckets/mops/cleaning paraphernalia) is practiced at this western MA location. Second, the toilet hardware/pipes is terribly corroded with green and quite the eyesore. Third, the size of the stalls and how ridiculously low the toilets are to the floor level really leaves something to be desired. For what it's worth - IMO, I think all stalls should provide high toilets and grab bars for safety. Also - access to toilet paper dispensers should be ABOVE the safety rail. Positioned below the safety rail seems UNSAFE in that it forces one to lean forward - what's to prevent the person from falling off the toilet because they have to reach so far forward to get the necessary...