I bought a sleep number bed for my son in early June. They sold him sheets, a sleep mask and a mattress pad. They said 6 weeks for delivery. The scheduled it for two weeks ago and he had to take the day off work. Then they canceled last minute because they didn’t have the correct parts? No mention of compensation for loss of wages. Not even a “I’m sorry” Then yesterday they came again to deliver it and then announced that the frame would not go up the stairway. Again a days wages lost. Again not real apology made. They expect him to keep and pay for sheets to a bed he will never sleep in. There are no words for the contempt for this company and it’s shoddy treatment of their customers!
Do not recommend this company at all!!! Lousy customer service!!!
Did I mention they offered to sell him a king size for another 1700.00$ ? They have lost...
Read moreThe Sleep Number store at the Holyoke Mall is very good. The sales woman, Natalie, took the time to review all the different models with us along with the available bed frames and pricing. She didn't pressure us to make a purchase, and let her know after our first visit that we needed to think about things. We did a little online research after our visit, and studied the different mattresses along with the reviews, and we went back a second time and made a purchase. Natalie was very helpful and extremely accommodating. We had a very good experience at the Sleep Number store at the...
Read moreWe purchased our first Sleep Number bed today, and our salesperson, Kish, was incredibly helpful. He listened to all our questions and assisted my husband and me in making our decision. Unfortunately, the salesperson who helped us during our visit on Sunday created our profile, which meant he would receive the commission instead of Kish. However, if you visit the Sleep Number store, I highly recommend asking for Kish. He doesn’t focus on pushing you into a higher-end bed just to earn a commission. I hope that Kish receives some compensation for helping us with...
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