The MOST HORRIBLE EXPERIENCE EVER!!!! I attempted to place a delivery order with Door Dash, well over an hour prior to closing for an order of Blueberry Pancakes with Guava Syrup for $12.50. I requested, if possible as my side of meat, an order of Kalua Pig, which they have on their menu for several of their menu items. The additional fee of any meat item is $6.50. I offered to pay extra as it was not an offered meat item. Not including the tip for the driver and there is no delivery fee included, this is STRICTLY for food and tax, my total came to $19.90. My order was cancelled by the restaurant with NO explanation except saying that they could not fulfill my order. Huh? Why? Most times when you go to a restaurant, they offer substitutions or an attempt to work with a customer. I attempted to contact Door Dash through chat, and two separate times, both CS Agents, knowing my issue, passed me by, even though I explained on the second attempt that this was an emergency since the restaurant was now going to close in 30 minutes, on the Door Dash site. (Note:Upon checking the website, the closing time for Eggs & Things stated one hour later than the Door Dash time). I had mentioned from the first agent’s chat in the reason box that I was willing to do a substitution, yet I do not understand why the restaurant accepted the order and it took 10-15 minutes to receive a cancellation.

Does it really take that long for an establishment to realize that they don’t have enough product on hand to make 4 Blueberry Pancakes and a side of pre- made Kalua Pig, I am guessing it is already made, or do they roast it to order? Moreover, Eggs and Things makes it VERY CLEAR that SYRUP ( Coconut, Guava, or Maple) MUST BE REQUESTED. They even charge for EXTRA SYRUP. I understand, as they are in a business to make a living, but PLEASE treat potential customers with RESPECT. Your prices are not on the low end. I know that it may cost you $3.00 or $4.00 to make the order of pancakes and who knows how big of an order of Kalua Pig is served on your Tater Tots Appetizer on your Eggs Benedict, and Kalua Pig is pricey. Yes, your pancakes are large portions, but that is because the cost is not as high. At the least, could an explanation or an offer of some substitution be made? Is this how your customers in your restaurants are treated as well? I am surprised that you have such good reviews and return customers.

I will NEVER EVER do business with Eggs and Things. I cannot even get your name correct , that is how memorable you are. I keep having to change it from Pancakes and Things.

I was in the Food Industry at one time., this behavior would NEVER fly! I was taught to service the customer. You have lost a potential customer for life! The sad thing is that I was looking forward to trying your food. I heard good things about it. I take photos, post them and write good reviews as well.

Best of luck! Hope your other customers have better service.

I give one star for the effort in “attempting the order and not just ignoring it.”