Spectrum Store — Local services in Honolulu

The reason why I am putting a 1 star for Alamona Spectrum, first of all Kevin was a very friendly employee and if he had handled my process he would of been 5 stars. Even if it was the manager Joshua would of been better. However, the reason why this review is one star. KIM the employee is an abosulte joke. I work in customer care and she is by far the worst. For example: I had an issue with the company not her (like she had made it out to be her) by saying “it’s not my fault” which I replied “it isn’t her fault” but I need help. She then questioned my situation like I was the bad guy, and she was Sherlock Holmes. So I said “you have an attitude”. She then slams her mouse down and says I am the one with an attitude, and she doesn’t have an attitude. I’m the CUSTOMER keep in mind. She’s the one telling ME (customer) I have an attitude. I did in the end get annoyed at her, because like a child she was slamming a computer mouse! Which was kind of funny. Then when I told her “your slamming your stuff” she told me “it’s a mouse I’m clicking it” Sarcasim at her finest. She doesn’t even leave her chair, to go get a manager. When I ask for one, because she’s obviously having a bad day. She says “he can’t help you” and gives me more attitude! Now I’m getting even more annoyed at this point. She then says in a mean voice, “THE MANAGER IS NOT HERE; so you’ll have to wait” So being the adult I go and ask Kevin; because she obviously is not leaving her chair anytime soon to help me. LOW AND BEHOLD the manager appears; because Kevin went out of his way, and found him. However, before Kevin found him, She YELLS over to Kevin, because I kid you not, she’s glued to the chair! “He’s not here!” Yes she yelled over to Kevin, she didn’t even walk over to him. (Let that sink in) She yelled from her chair. The service would of been great But KIM a grown woman. Slams her stuff (by stuff I mean a mouse) and rolls her eyes and gives attitude like she’s a child. What an...

I went to pay my mobile phone bill, wait in line for name to be called. Finally seen my name, being 1st . Sales person called someone ahead of me, told me had appointment, name wasn't on waiting list screen on monitor. Then finally called me, after being polite to that customer. With me, he gave me such a hard time. I ask to paid my mobile phone bill, he ask me questions to identify my account. Then I showed my ID as requested, then he again ask me the same question to identify my account. Then he resets his debt card machine, after it was working just fine before, making me have to wait longer to pay my bill. Now he tells me he need to see my debt card to enter into his computer for me to pay my my bill.As soon as it went through for me to pay my bill, of which he slowly finally told me it did. I ask for a receipt for my bill, and he told me he couldn't for my mobile phone bill. I knew he could he just didn't want to. He told me he sent it by email.of which I didn't ask him to. I ask for the manager of the store, told me he was at a meeting all of sudden. Ask for assistant manager, one along with other sales person, reluctantly finally told me, stating "Would that of made a difference at this moment?" sarcastically. I left store, went to my car, called another spectrum store, ask if I could of had an mobile phone bill receipt printed out, to person on the phone, he stated,"I could of, no rule that states I can't either. So on top of worst customer service ever, I was lied to as well. If you ever want to save your sanity, while just trying to do a simple transaction, avoid this store location, and go elsewhere other than this Spectrum store here at Ala amoana mall. They don't know what they doing, and they choose whom they want to serve, other than follow the waiting list. Warning they specify who they want to help, by the color...

I have been using Spectrum for many years. The staff has always been friendly and very helpful. However, I am writing because I don't want other customers to have an experience like this one and I think the staff currently working there should reconsider. We have no problem with you taking a break or having lunch. Of course everyone needs to. You should always take them. However, once you start supporting a client, it is not very nice to go on a break in the middle of your support. I started my own support and asked for some advice. Then Maria, you told me that you had some forms that needed to be filled out. I finished filling it out in a few minutes and when I came back you were no longer there, I waited 10 minutes, then 20 minutes, then 45 minutes, and more and more other customers who were waiting tens of minutes to hours behind me were getting ahead of me. I would like to make a suggestion. If you are going to start a support, you should finish it. You can take as long as you want afterwards, whether it's lunch or a break. Or, if you really want to go on a break right now after starting support, I think you should let another staff member take care of your customer. I had nothing to do for almost an hour and just kept waiting in the cold store for your wonderful sandwich time and kept watching the other customers going home little by little! The staff so far who have assisted me have been very kind in every note and have been very pleasant. But Maria, you need to become a full-fledged member of the staff who is firmly committed to not inconveniencing the other staff members. I am sure you can do it. Good luck. I couldn't wait for more than an hour so I went home halfway through. I hope the staff that will support me next time I come back will be you once again and that is...