Jack in the Box — Restaurant in Honolulu

I ORDERED A #29 SAUSAGE COMBO BREAKFAST PLATTER THEY GAVE ME BACON THE LOCATION MANAGER NEVER ANSWERS PHONE I GO BACK THEY AGREE TO ALLOW ME TO COME BACK N GET MY ORDER MADE CORRECT I RETURN 2 DAYS LATER SAME MANAGER I WAIT OVER 10 MINUTES LISTENING TO MANAGER N HER CREW TALKING IN DIFFERENT LANGUAGE NOT IN ENGLISH I GET MY ORDER SHE NEVER GAVE ME MY DRINK #29 SAUSAGE COMBO BREAKFAST PLATTER THEN IT HAS A HAMBURGER PATTY NOT SAUSAGE N NOW 2 TIMES MY ORDER IS NOT.CORRECT I DRIVE BACK SHOW N GIVE MY INCORRECT ORDER WITH HAMBURGER PATTY N I TELL HER I DID NOT GET MY DRINK

I WAIT FOR10 MINTZ THEN SHE RETURNS GIVES ME MY DRINK N ONLY 1 SAUSAGE PATTY IN A BOX NOT MY #29 SAUSAGE COMBO BREAKFAST PLATTER I ORDERED N NEVER GOT IT CORRECT 2 TIMES SHE CALLS ME A LIAR N SHE SAID SHE GAVE ME MY DRINK WEN SHE GAVE ME THE WRONG PLATTER WITH THE BURGER N SHE ONLY GIVING ME SAUSAGE BECAUSE THAT WAS THE INCORRECT ORDER I DONT UNDERSTAND HOW I WAS NOT GIVEN MY CORRECT ENTIRE BREAKFAST PLATTER I ORDERED N PAID FOR N SHE WAS NOT PROFESSIONAL SHE SHOULD NOT B IN A MANAGER POSITION DUE TO HER UN PROFESSIONAL MANNNER IN CUSTOMER RELATIONS N THAT SHE NEVER CHECKED THE ORDER HERSELF BEFORE GIVING MEAL TO CUSTOMER JACK IN THE BOX HAS NO NUMBER TO CALL FOR COMPLAINTS SO THIS IS ALL I CAN DO THIS JACK IN THE BOX RESTAURANT ON KING ST N KALAKAUA BY WASHINGTON INTER HAS PEOPLE WHO ARE NOT PROFESSIONAL N CAN NOT EVEN SPEAK ENGLISH THEY CAN NOT UNDERSTAND ENGLISH OR C ARE ABOUT CUSTOMER THAT THEY GIVE TERRIBLE SERVICES TO N CAN NOT COOK N GIVE OUT CORRECT ORDERS THAT CUSTOMERS WAIT LONG TIME TO GET N PAY FOR COLD N INCORRECT...

To BAD I had to even give one star! I LOVE JACK IN THE BOX BIG TIME... I have visited this location twice since I've move to area & the first time dining there I had bad experience with long wait just to order as well as long wait to get food. 11-27-18 I went to eat at my favorite place JACK IN THE BOX and experienced THE WORST CUSTOMER SERVICE I have ever experienced ever!! I patiently waited in line waiting to place an order for food & got ignored by front counter worker for over 5 minutes. As I finally had a chance to place order I asked 1 SIMPLE question and the worker didn't understand me speaking clear english, so I asked to speak to manager standing 5 feet away from me but once again got ignored. So I raised my voice to get attention of manager & all I got after 3 request was the manager turn her head to me real quick to SNAP AT ME by SHOUTING "I'M BUSY" so I noticed a sign that said call customer service and speak to a District Manager so after complaint I recieved a free meal. (I would have rather paid for my meal and receive great customer service compared to the free meal with HORRIBLE SERVICE!!!) I witnessed customers constantly leaving due to nobody trying to take order. I read another review that said if you want fast service go to drive thru seeing nobody cares to take orders at front counter. If you don't like to wait long time or if you only have 30 minute lunch STAY CLEAR FROM THIS JACK IN THE BOX just go to next one down the street. I'm now going to...

Not even sure how this place continues to be in business. WORST Jack in the Box in the entire Pacific Region. Avoid at all costs!

3/16/25 - placed an order and paid in the mobile app. Go through drive thru and lady (?) at the speaker just says “we’re closed”. So I said okay, I already paid for a mobile order. What do I do? 30 seconds later and she says “I’m not available”. Honestly, she both struggled with basic English and communication skills, but she also sounded drunk or very stoned on drugs. Finally just left because it was like trying to ask a mop bucket a question.

But this experience isn’t the only reason for this review. It’s that this is the consistent level of absolutely horrendous service from this location. Shame on me for ever giving them the chance to ‘do better next time’… because they’ve never improved. I don’t know how any of their staff could even get through a job interview and communicate well enough to get hired and that speaks to the substandard management and franchisee.

This was the last chance. I will NOT go to this location again. I may not have the highest standards… as demonstrated by even eating their food, but this location can’t even come close to meeting the standard of service that customers...