If I could give 0 stars, I would. My mother and I decided to go here to eat breakfast as we got two free dining tickets. As soon as we got seated, we set out for food and when we came back, our waitress suddenly told us that we needed to pay $17 extra each. We had apparently taken from the side that is not included in the free meal when we were given NO instructions or guidance.
The whole system is a ploy for more money. They prey on their customer to stumble upon the elite side of the food and blame the ridiculous price upon them after they return to the table with their plates.
The service was the worst I have ever seen. Sue, who was waiting our table, was very condescending to us. We admit that it was ‘somehow’ our fault in not knowing but she could’ve told us nicely. Instead, she spoke as if we’ve committed a crime and treated us like lowers.
On the brighter side, they did let us off for one day because we had barely touched anything.
If anyone wants to go, make sure to never touch the side that is not included in the meal and check the name tag of...
Read moreGreat food, bit expensive but the waitress Alexis didnt know how to talk to talk to customers. She rolled her eyes and said "honey I can't read you the entire drinks menu. Just tell me what you want we have the usual breakfast drinks." when my mom requested to know what drinks they have. We had no clue what "breakfast drinks" meant. I requested again few minutes later to get us the drinks menu and she rudely said "wait wait wait wait" and proceeded to grab a drinks menu from another table where guests were seated without asking them if it's ok to take it from their table. When we asked of we can get a to-go buffet for our baby who didnt eat much she said "customers like you guys abused the take out option for buffet. They were idiots" which wasn't appropriate. I know she was just explaining the situation and rules but the way she said didnt sound well. She also touched my baby's hair without my permission, she didn't mean anything bad but and was admiring it but still I believe it isn't inappropriate to touch someone's baby without the...
Read moreI recently dined at the Kuhio Beach Grill’s buffet in the Marriott Waikīkī, and it was an absolute disaster. The au jus steak was completely inedible—the meat itself was so fatty that it couldn’t be enjoyed at all. For the price charged, this level of quality is unacceptable.
The turkey was no better. While I avoided it, my husband ate some and ended up feeling sick later that night. It’s alarming that a meal from a well-known restaurant could cause such discomfort.
The desserts were just as disappointing. The selection was uninspired, and the flavors were bland and forgettable. It was clear that no effort was made to offer guests a proper dining experience.
The only positive aspect was the service. The servers were attentive, friendly, and professional, but even excellent service couldn’t make up for the subpar food.
Given the exorbitant price of this buffet, I cannot stress enough how much of a waste of time and money this was. Avoid Kuhio Beach Grill at all costs—you’ll thank yourself for choosing...
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